Partnerships Manager

About the role

You will serve as the primary strategic liaison between Vendelux and its most critical event organizer partners, acting as the senior point of contact for a defined book of accounts. This role requires you to own the end-to-end relationship health of these partners, driving retention, expansion, and operational excellence to ensure mutual success. You will translate high-level platform capabilities into tangible, partner-specific data reports and dashboards that demonstrate clear value. The position demands a hands-on operator who thrives on building and executing playbooks that keep organizers deeply engaged and aligned with Vendelux goals. You will represent the company at industry gatherings, gathering market intelligence to directly influence product positioning and roadmap decisions. Ultimately, you will turn organizer partnerships into a scalable growth engine by identifying and driving expansion opportunities such as additional events and joint marketing initiatives. This role is critical for transforming raw organizer relationships into a predictable, data-driven feedback loop that strengthens the entire platform.

Key facts

What you'll do

Strategize and cultivate senior-level relationships with key event organizer partners, serving as their dedicated Vendelux advocate and primary business contact.

Lead the end-to-end management of partner onboarding, conducting pre-call research, facilitating live sessions, and delivering follow-up education to ensure successful adoption.

Architect and build bespoke data reports and dashboards that address specific partner needs, while simultaneously documenting feedback to refine reporting workflows and product features.

Act as the external voice of Vendelux at industry conferences and events, gathering competitive intelligence and market trends to inform product strategy and messaging.

Own the retention and expansion strategy for your portfolio, rigorously tracking health metrics and prioritizing initiatives to maintain high partner satisfaction and engagement.

Identify and execute expansion opportunities by driving renewals, securing additional event coverage, and proposing webinars or co-marketing case studies.

Translate complex platform data into compelling narratives that demonstrate business outcomes, helping partners understand the tangible ROI of their collaboration with Vendelux.

Develop and maintain the operational playbooks, segmentation models, and health-scoring frameworks that allow the partner management function to scale efficiently without sacrificing quality.

Collaborate cross-functionally with Product, Data, and Commercial teams to synthesize partner feedback into actionable insights that shape the future roadmap.

Proactively communicate with partners to ensure alignment on goals, troubleshoot issues, and celebrate successes, fostering a long-term strategic alliance.

Requirements

Candidates must possess a minimum of 5-8+ years of cumulative experience in account management, partnerships, or customer success roles, with a strong preference for B2B SaaS backgrounds.

You must have a proven track record of hitting and exceeding retention and expansion targets, demonstrating comfort with owning your book of business number.

A strong operational mindset is essential, including the ability to build repeatable playbooks, define clear KPIs, and manage complex workflows independently.

You should be highly comfortable working with data and customer usage metrics, able to derive insights that drive partner engagement and adoption.

Exceptional communication skills are required, specifically the ability to build trust, navigate complex stakeholder conversations, and present data-driven narratives to diverse audiences.

The ideal candidate is a highly organized self-starter who thrives in fast-paced, scaling environments and can effectively prioritize competing demands and shifting deadlines.

You must be willing to work from the London office full-time and commit to the necessary travel associated with industry events and partner meetings.

Candidates must be legally authorized to work in the United Kingdom without the need for sponsorship, as the company cannot provide visa support for this role at this time.

Nice to have

Demonstrated experience with data, analytics, media, or marketing intelligence platforms, providing a foundational understanding of how such systems generate value.

Familiarity with the events, experiential, or brand marketing ecosystems, including conference circuits and organizer networks.

Experience managing international clients or a track record of expanding market presence into new geographic regions.

Practical notes

This role is based in London and requires full-time on-site presence.

Travel to industry events and partner meetings is required.

Candidates must be eligible to work in the UK without sponsorship.