Enterprise Account Manager

About the role

You act as the primary steward for a portfolio of enterprise clients and large independent agencies, ensuring their campaigns on the StackAdapt Marketing Platform meet strategic objectives. You own the end-to-end relationship, driving adoption, retention, and long-term trust through consultative guidance and proactive problem solving. You orchestrate the RFP process, translating complex client needs into tailored proposals and compelling presentations that highlight platform capabilities. You identify and unlock upsell opportunities by expanding feature usage and channel activation across high-potential verticals and agency partners. You serve as the bridge between client ambitions and platform execution, leveraging deep campaign knowledge to design strategies that maximize ROI. You partner with Ad Operations and internal stakeholders to resolve implementation issues, ensuring seamless tag implementation, pixel setup, and traffic configuration. You own the cadence of client communication, running in-person and virtual meetings, Quarterly Business Reviews, and training sessions that reinforce platform mastery. You continuously analyze performance data, recommending optimizations and new opportunities that keep campaigns ahead of market shifts.

Key facts

What you'll do

Act as the main point of contact for your portfolio of clients across a wide range of verticals, managing expectations and ensuring alignment with business goals.

Work alongside your Account Executives in leading the RFP process, proposals and presentations to Enterprise brands and agencies, translating requirements into platform capabilities.

Drive up-sells of StackAdapt features and channels to existing customers, expanding usage and deepening platform adoption within their operations.

Design unique campaign strategies within the StackAdapt platform, leveraging data and audience insights to structure high-impact media plans.

Ensure client campaigns are successful by providing regular reporting on their campaign goals, delivering strategic solutions and optimizations to meet identified KPIs.

Apply deep client mapping and account planning expertise to identify stakeholders, uncover needs, and build long-term engagement plans.

Set up and traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation or troubleshooting to guarantee accurate execution.

Participate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiency and clarity.

Optimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basis, using insights to refine targeting and pacing.

Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews and training/education sessions to reinforce value and platform literacy.

Leverage extensive Real Time Bidding and programmatic expertise to guide clients on best practices across DSPs and connected ad networks.

Support the configuration of Google Ad Words, Facebook Ads, and executed campaigns through a DSP as a self-serve user, ensuring technical accuracy.

Collaborate cross-functionally with Ad Operations Specialists to resolve implementation issues and maximize campaign ROI for enterprise accounts.

Represent StackAdapt in client-facing scenarios, demonstrating flexibility when working with large budgets and sophisticated agency stakeholders.

Utilize huge bonus eligibility by showcasing experience across large independent agencies and emerging verticals, proving capability in complex, high-growth environments.

Requirements

Bring extensive Real Time Bidding and programmatic expertise, including hands-on work with DSPs and Ad Networks in fast-paced environments.

Demonstrate experience running Google Ad Words, Facebook Ads, or equivalent self-serve campaigns, with a track record of managing budgets through a DSP interface.

Show proven success in managing client relationships and actively contributing to revenue growth through retention and expansion initiatives.

Handle multi-million dollar budgets with confidence, navigating complexity and scale while maintaining precision and strategic alignment.

Have direct experience in the RFP process, including putting together proposals, working cross-functionally internally, and presenting concepts to clients in executive settings.

Skilled in up-selling to unlock new revenue streams across your book of business, identifying needs and matching them to platform capabilities.

Possess the ability to grasp and communicate technical concepts and platform-based knowledge to both technical and non-technical stakeholders.

Display flexibility to travel to meet with clients within their region, supporting in-person engagements when business needs require.

Earn a huge bonus if you have demonstrable experience across large independent agencies and emerging verticals, with examples of successful program execution.

Maintain a professional presence and strong judgment when managing sensitive enterprise accounts and high-expectation stakeholders.