Sales Administrator

About the role

Renuity is on the lookout for a dedicated Sales Administrator to join our dynamic field operations team located in Menomonee Falls, WI. In this role, you will play a crucial part in supporting our sales leadership and consultants by managing essential customer documentation and ensuring that our internal records for home improvement projects are meticulously maintained. Your contributions will help streamline our operations and enhance the overall customer experience.

Key facts

What you'll do

• Scrutinize and validate incoming sales documentation to ensure adherence to our established standard operating procedures.
• Initiate welcome calls to confirm customer information, verify documentation, and ensure that all necessary signatures are obtained.
• Maintain and update the Customer Relationship Management (CRM) system with precise and current customer data.
• Compile and organize weekly lists of completed projects, gathering photographs to create a portfolio showcasing our successful installations.
• Assist in the preparation of sales reports and performance metrics to support the sales team in achieving their targets.
• Collaborate with sales consultants to address any discrepancies in customer information and resolve issues promptly.
• Facilitate communication between the sales team and other departments to ensure smooth operations and customer satisfaction.
• Participate in training sessions to stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
• Monitor and manage inventory levels of sales materials and supplies to ensure the sales team is well-equipped.
• Support the onboarding process for new sales team members by providing necessary documentation and resources.
• Engage in continuous improvement initiatives to enhance operational efficiency and customer service quality.
• Assist in the development of marketing materials and promotional content as needed.

Requirements

• Demonstrated proficiency in Salesforce CRM and Microsoft Office Suite, particularly Excel and Word.
• Excellent verbal and written communication skills, with a strong emphasis on resolving customer inquiries and issues effectively.
• Proven ability to juggle multiple tasks and priorities while working independently in a fast-paced environment.
• Exceptional organizational skills and a keen eye for detail to ensure accuracy in documentation and reporting.
• A proactive approach to problem-solving and the ability to think critically in challenging situations.
• Previous experience in a sales support or administrative role is preferred, particularly in the home improvement or construction industry.

Nice to have

• Familiarity with project management tools and software.
• Experience in customer service or client-facing roles.
• Knowledge of home improvement products and services.
• Bilingual abilities, particularly in Spanish, are a plus.
• A background in data analysis or reporting can be beneficial.

Skills & tools

• Salesforce CRM
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Communication tools (email, phone, video conferencing)
• Project management software (if applicable)
• Data entry and management skills

Practical notes

• Renuity offers a comprehensive benefits package that includes medical, dental, and vision insurance, as well as short-term and long-term disability coverage. Additional options include accident, critical illness, and hospital indemnity insurance.
• Employees can take advantage of healthcare and dependent care flexible spending accounts, along with a 401k retirement plan to help secure their financial future.
• Paid time off is generous, including vacation days and seven recognized holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
• We are actively seeking candidates and are prepared to hire immediately.
• For inquiries regarding the application process, please reach out to TA@renuityhome.com.
• If you require accommodations due to a disability or for religious reasons during the application process, please contact Humanresources@renuityhome.com.

About the company

Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs.