Sales Appointment Coordinator

About the role

The Sales Appointment Coordinator serves as the central point of contact for our sales representatives, ensuring that their daily schedules run smoothly and that every customer interaction reflects the professionalism and care that Renuity is known for. In this role, you will manage the logistics of appointment scheduling, resolve issues that arise with customer consultations, and maintain accurate records of each representative's progress throughout the day. You will act as the bridge between the sales team and the customers they serve, making sure that every consultation is set up for success. Renuity is a national leader in the direct-to-consumer home improvement industry, uniting seven of the most trusted home renovation companies in America under one powerful brand. The company operates through a network of regional names including Mad City Windows & Baths, Statewide Remodeling, Rite Window, and Closet America, with expert teams in 36 states and counting. Your work directly supports the mission of making home improvement faster, easier, and stress-free for families across the country.

Key facts

What you'll do

Coordinate the daily assignment of sales consultations for representatives across the team

Handle incoming and outgoing calls to confirm appointments and address scheduling concerns

Resolve issues that sales representatives encounter with their appointment calendars or customer experience

Report and update the progress of each representative's consultations at the end of each day

Serve as a professional and effective communicator over the phone for the sales department

Maintain accurate data entry for all appointment records and customer interactions

Use Microsoft Office applications including Excel, Teams, and Outlook to manage schedules and reports

Collaborate with colleagues and prospects to ensure a smooth and positive customer journey

Adapt quickly to new tasks and changing priorities in a fast-paced environment

Support the broader mission of making home improvement faster, easier, and stress-free for homeowners

Follow up with customers after their consultations to ensure satisfaction and address any remaining questions or concerns

Requirements

A High School Diploma or equivalent education is required for this position

Experience in building trust with customers over the phone and handling inbound and outbound calls in a performance-driven environment

Must be tech-savvy and comfortable with data entry and Microsoft Office including Excel, Teams, and Outlook

Ability to speak with colleagues and prospects with confidence while multitasking across multiple systems

Active listening skills and a strong attention to detail in all communications

Resourcefulness and the ability to pivot or think quickly in problem-solving situations

Adaptability to change and willingness to perform new tasks as needed

Prior experience in appointment coordination is considered a plus for this role

Must be available to work a full-time schedule in the office with consistent attendance and punctuality

Nice to have

Bilingual skills in both English and Spanish are highly valued in this role

Prior experience in appointment coordination or a similar dispatch role is a strong advantage

Familiarity with the home improvement industry or direct-to-consumer sales environments is helpful

Comfort with high-volume phone systems and managing a large number of daily consultations

Knowledge of customer service best practices and a customer-first mindset are beneficial

Skills & tools

Microsoft Excel for data entry, reporting, and spreadsheet management

Microsoft Teams for internal communication, collaboration, and team coordination

Microsoft Outlook for email management and calendar scheduling

Phone systems for handling inbound and outbound sales calls efficiently

Data entry and record-keeping platforms for maintaining accurate appointment logs

Customer relationship management tools for tracking consultations and follow-ups

Practical notes

This is a W2 position requiring in-office attendance at 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

The company is hiring immediately for this role, so qualified candidates can expect a prompt start date

Renuity offers medical, dental, life, and disability insurance plans along with paid holidays and paid time off

Employees also receive a competitive 401(k) retirement savings plan matched by Renuity and access to company wellness incentives

Growth opportunities are available based upon merit and performance, allowing dedicated team members to advance within the company

For questions about the application process, contact TA@renuityhome.com

If you need an accommodation during the application process or to perform job requirements, contact Humanresources@renuityhome.com

Renuity and its affiliates are committed to equal opportunity and value diversity and inclusion of all team members

Learn more about the company at www.renuityhome.com