Onboarding Project Manager

About the role

You will own the end to end coordination of new customer onboarding journeys on the platform. This role is responsible for guiding customers through their first experience to ensure a smooth and confident start with radio and audio campaigns. You will act as the critical bridge between product implementation and real world user success. The position drives rapid value realization while supporting training and collaboration for new users. You will transition customers to the Customer Success team once initial setup and adoption goals are met. Feedback from these onboarding initiatives will be captured to refine workflows and influence enhancements for procurement and purchasing. Your work will ensure that sales and Customer Success teams manage smooth handoffs so accounts thrive in the cloud based environment.

Key facts

What you'll do

Orchestrate and own the full onboarding lifecycle for new customers using radio and audio campaign tools on the platform.

Guide customers through setup and configuration of radio and audio campaigns to ensure a smooth and timely launch.

Serve as the central point of contact for customers during the onboarding phase, coordinating tasks and tracking progress.

Resolve setup issues promptly so customers can navigate the platform with confidence and minimal disruption.

Communicate proactively with Sales and Customer Success teams to align on handoffs and post onboarding transitions.

Maintain clear and consistent communication with stakeholders to set expectations and manage timelines.

Capture feedback from new customers to identify process improvements and influence product and workflow enhancements.

Support the creation of training materials and resources that help customers understand and use the platform effectively.

Manage multiple onboarding initiatives concurrently, using strong organization and project management skills to avoid dropped details.

Use technical aptitude to quickly learn new tools and help customers master training and support resources.

Champion a customer first mindset in every interaction, demonstrating patience and empathy with users in the cloud based platform.

Collaborate with internal teams to ensure procurement and purchasing workflows align with onboarding and implementation needs.

Maintain detailed documentation of each onboarding engagement to enable consistency and knowledge sharing.

Identify opportunities to streamline onboarding steps, reducing time to value for customers in construction related industries.

Requirements

The posting states a minimum of 4 years of experience in relevant roles.

You must bring two or more years of Project Management experience or four or more years of experience in customer onboarding, implementation, training, or account management, with B2B SaaS experience strongly preferred.

Experience or familiarity with the construction industry, including electrical, mechanical, or general contracting, or construction technology is strongly preferred when managing workflows.

You must demonstrate clear communication skills, including comfort leading customer sessions individually or in groups on the platform.

You must manage multiple onboarding initiatives concurrently using strong organization and project management skills so that details are not dropped during implementation.

Technical aptitude is required, shown through quick learning, a willingness to dive into new tools, and the ability to help others master training and support resources.

A customer first mindset is required, reflected in collaborative team behavior and a passion for helping people succeed within the cloud based platform.

You must be able to work onsite in Omaha, Nebraska, as this is an in office, full time, and exempt role.

You must meet the years of experience thresholds stated in the posting without exception.

You must be comfortable using cloud based tools and platforms as part of your daily workflow.

You must follow established processes while also suggesting improvements where appropriate.

You must maintain confidentiality and handle sensitive customer information with care.

You must be reliable, with strong time management skills to meet onboarding deadlines and commitments.

Nice to have

Preferred experience in construction industry workflows, including electrical, mechanical, or general contracting, or construction technology.

Familiarity with procurement and purchasing workflows in cloud based platforms.

Ability to create and maintain documentation that supports onboarding and training.

Experience supporting Sales and Customer Success handoffs.

Capacity to manage concurrent projects without sacrificing attention to detail.

Practical notes

This role is based in Omaha, Nebraska, as an in office position.

Employment is full time and exempt.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Roles in implementation and customer success often serve as a bridge between product teams and end users. Training delivery, documentation creation, and feedback collection are common methods for scaling support in fast growing environments. Cloud based platforms in construction frequently focus on procurement, purchasing, and operational efficiency.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.