Client Development Coordinator

About the role

Reformation is seeking a Client Development Coordinator to join our team in Los Angeles, CA. This full-time, on-site position is designed to strengthen our relationships with valued customers through personalized outreach, strategic engagement, and proactive communication. As a key member of the Customer Strategy team, you will play a vital role in driving revenue growth, increasing customer loyalty, and supporting the overall client experience. The role involves executing tailored communication strategies, analyzing customer data, and collaborating with various teams to ensure a and engaging experience for our clients. You will be instrumental in maintaining the brand's reputation for exceptional customer service and personalized interaction, contributing to the company's growth and customer retention efforts.

Key facts

What you'll do

• Develop and implement targeted outreach strategies to enhance brand loyalty among VIP clients, ensuring personalized communication that resonates with each customer's preferences and history.
• Coordinate proactive outreach efforts, including follow-up communications, appointment scheduling, and re-engagement campaigns, to increase appointment bookings and improve conversion rates.
• Analyze customer profiles and purchase histories to identify revenue opportunities, recommending styles and products that encourage additional purchases and upselling.
• Maintain ongoing communication with customers via email and SMS, ensuring messages align with the brand voice and tone, and are tailored to individual customer needs and preferences.
• Gather and interpret insights on customer behavior, preferences, and market trends by monitoring social media platforms such as TikTok, Instagram, and Pinterest, to stay ahead of cultural and fashion trends that influence customer engagement.
• Collaborate closely with Retail, Customer Strategy, and other internal teams to support client development initiatives, share insights, and execute campaigns effectively.
• Manage and update customer profiles within clienteling tools, ensuring data accuracy and completeness to facilitate personalized service and targeted outreach.
• Assist in reporting and analyzing campaign performance, providing insights to optimize future outreach efforts and improve overall customer engagement strategies.
• Support VIP events and special customer experiences, including pre-event preparations, follow-up communications, and personalized touches to enhance the customer experience.
• Contribute to the development of new client engagement initiatives, leveraging customer data and social media insights to create innovative approaches for relationship building.
• Stay informed about industry trends, competitor activities, and emerging technologies that can enhance client development efforts and customer experience.

Requirements

• 2 to 4 years of experience in fashion retail, styling, clienteling, CRM, or customer experience roles, preferably within luxury or contemporary fashion brands.
• Strong understanding of the fashion industry, current trends, and customer preferences, with the ability to translate this knowledge into personalized outreach strategies.
• Proven ability to build and nurture long-term customer relationships through personalized service and effective communication.
• Experience using CRM or clienteling systems to manage customer data, interactions, and campaign execution.
• Excellent organizational skills, with the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong written and verbal communication skills, with an emphasis on maintaining a professional and brand-consistent tone.
• Ability to analyze customer data and social media insights to inform outreach strategies and identify growth opportunities.
• Self-motivated, proactive, and able to work independently while collaborating effectively with team members.
• Flexibility to adapt to changing priorities and customer needs, demonstrating a customer-first mindset.

Nice to have

• Familiarity with data analysis tools or platforms that allow for deeper insights into customer behavior and campaign performance.
• Experience working with social media platforms such as TikTok, Instagram, and Pinterest to monitor trends and gather customer insights.
• Knowledge of fashion industry events, cultural trends, and influencer marketing to enhance client engagement strategies.

Skills & tools

• Experience with CRM platforms and clienteling tools for managing customer profiles and interactions.
• Strong understanding of fashion trends, customer engagement techniques, and personalized communication strategies.
• Ability to analyze social media trends and incorporate insights into outreach efforts.
• Excellent organizational and project management skills to coordinate multiple campaigns and initiatives.
• Proficiency in Microsoft Office Suite, especially Excel and Outlook, for reporting and communication purposes.

Practical notes

• This position is open to candidates requiring work visas.
• The hourly compensation for this role ranges from $25 to $28, depending on experience and qualifications.
• Employees are eligible for benefits including medical, dental, and vision insurance, along with paid time off and retirement planning support.
• The role offers opportunities for professional growth and development within the company.
• Employees receive a clothing discount and are encouraged to participate in company culture events and initiatives.
• Reformation is committed to creating an inclusive and diverse workplace, welcoming applicants from all backgrounds.
• Candidates should demonstrate enthusiasm for fashion, customer service, and building meaningful client relationships.
• The position requires on-site presence in Los Angeles, CA, and does not include remote or hybrid options unless explicitly stated.
• The company values innovation, teamwork, and a customer-first approach, encouraging employees to contribute ideas and improvements.