Technical Programs Manager

About the role

Join n8n as a Technical Programs Manager to support enterprise customers utilizing our AI orchestration platform. This role is designed for a highly skilled individual contributor who will work closely with large-scale accounts to enable their success with our product. You will act as a technical expert, educator, and problem solver, helping customers to implement, optimize, and troubleshoot their workflows. Your efforts will focus on designing and delivering technical enablement resources, creating advanced content, and intervening directly to resolve architectural challenges. This position offers an exciting opportunity to work at the intersection of customer success, technical enablement, and product feedback, contributing to the growth and stability of our platform.

Key facts

What you'll do

• Lead and coordinate technical programs, including hosting weekly office hours to address customer questions and challenges, and conducting monthly deep-dive webinars on critical topics such as error handling, AI agents, self-hosting, security, and best practices.
• Manage the enterprise Slack channel dedicated to customer support, providing technical expertise, triaging issues raised by customers, escalating complex problems to the product team, and transforming recurring questions into reusable content and documentation.
• Assist customers during implementation and onboarding by unblocking technical hurdles during activation calls, guiding them through complex configurations, and encouraging self-service solutions whenever possible.
• Collaborate with cross-functional teams, including product, engineering, and customer success, to develop comprehensive playbooks. These include reference workflows, integration patterns, security guidelines, migration instructions, and AI agent templates, all aimed at empowering customers and internal teams.
• Transform common questions, challenges, and issues encountered during live sessions into reusable technical assets such as documentation, tutorials, and templates, thereby improving the efficiency of support and enablement efforts.
• Create advanced use-case templates, video tutorials, and detailed technical documentation to support the Digital Customer Success team's automated campaigns, ensuring they have the resources needed to scale customer engagement.
• Build internal n8n workflows tailored for the Customer Success team, including health-score triggers, lifecycle alerts, and Slack-Vitally integrations, to automate routine tasks and improve customer monitoring.
• Drive customer retention by proactively identifying fragile or risky technical setups, such as single points of failure, lack of error handling, or scaling issues, and working with customers to address these before renewal discussions.
• Collect and synthesize technical feedback from live customer sessions, support interactions, and webinars to inform product improvements, enhance core platform stability, and reduce friction points.
• Support the continuous improvement of technical documentation, training materials, and internal processes to ensure the team can deliver scalable, high-quality support and enablement.
• Participate in customer meetings, technical reviews, and onboarding sessions to provide expert guidance and ensure successful platform adoption.
• Stay updated on the latest developments in workflow automation, API integrations, and related technologies to maintain a high level of technical expertise and provide relevant insights to customers and internal teams.

Requirements

• 3-5+ years of experience as a high-performing individual contributor in roles such as Solutions Engineering, Technical Account Management, Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
• Hands-on experience working with APIs, webhooks, JSON, JavaScript, and workflow automation, including troubleshooting complex integrations and configurations.
• Exceptional presentation and communication skills, with the ability to lead technical sessions and workshops for groups of 50+ engineers, developers, or operations leaders.
• Deep empathy for builders and developers, with a strong focus on creating scalable solutions, comprehensive documentation, and clear technical guidance.
• Proven ability to manage multiple projects simultaneously, prioritize effectively, and deliver results in a fast-paced environment.
• Experience working directly with customers to troubleshoot technical issues, deliver enablement, and support platform adoption.
• Strong problem-solving skills and the ability to translate technical challenges into actionable solutions.
• Knowledge of SaaS platforms, automation workflows, and technical best practices in enterprise settings.

Nice to have

• A technical degree such as Computer Science, Engineering, or related fields, including specialization in Machine Learning or AI.
• Hands-on experience working with the n8n platform, understanding its architecture and capabilities.
• Familiarity with security best practices and compliance standards relevant to enterprise deployments.
• Experience working in international or multicultural teams, with the ability to adapt communication styles accordingly.
• Knowledge of additional programming languages or tools relevant to workflow automation and integrations.

Skills & tools

• APIs
• Webhooks
• JSON
• JavaScript
• Workflow automation

Practical notes

• Visa sponsorship is available for candidates based in Germany; applicants from other countries must have existing right to work in Germany or the relevant jurisdiction.
• The company's working language is English, and all communication, documentation, and training materials are conducted in English.
• Benefits include competitive compensation, equity options, 30 days of vacation for European employees, or 20 days plus 8 sick days for US-based employees, health and wellness benefits, pension contributions for European team members, or a 401(k) plan with a 4% match for US employees.
• The company offers a €1,000 annual budget dedicated to career growth and development, supporting training, certifications, or conferences.
• n8n operates as a remote-first organization, allowing flexible working arrangements within the specified location.
• Employees receive a $100 monthly budget to support open-source projects, encouraging contribution to the broader developer community.
• The company maintains an unlimited AI budget to support experimentation and innovation.
• Candidates are encouraged to try n8n and share a screenshot of their first workflow as part of the application process, demonstrating their familiarity with the platform.

About the company

n8n is an extendable workflow automation tool that enables you to connect anything to everything. The open-source platform provides a fair-code license and allows self-hosting for maximum data privacy.