Client Acquisition Executive

About the role

The Client Acquisition Executive at Mex Digital is the primary driver of growth for MultiBank Group's trading products and services, focusing on proactive engagement with prospective clients to expand the business footprint. This position owns the entire inbound and outbound sales journey, transforming initial interest into active, funded trading accounts while rigorously adhering to compliance protocols. The hire will be responsible for building and maintaining a high-performing sales pipeline through disciplined daily outreach and meticulous follow-up on every interaction. Success in this role is measured by the ability to convert cold inquiries into warm opportunities and ultimately into verified, funded clients who remain active within the MultiBank ecosystem. The executive will serve as the first critical touchpoint for new clients, ensuring that their experience is seamless, informative, and aligned with the group's global standards. This requires a balance of aggressive growth tactics and meticulous process adherence to protect the integrity of the business. Ultimately, the role is accountable for directly contributing to the revenue and market expansion targets of the MultiBank Group through consistent and scalable client acquisition activities.

Key facts

What you'll do

Execute a high-volume outbound calling strategy targeting warm leads and prospective clients to systematically fill the sales pipeline with qualified opportunities.

Convert inbound enquiries into registered and funded trading accounts by guiding contacts through a clear, responsive, and compliance-focused communication process.

Lead account opening and verification (KYC) procedures alongside initial funding steps to ensure new client accounts are activated successfully and without delay.

Articulate the distinct features of MultiBank Group products, account types, and trading platforms such as MT4, MT5, and MultiBank-Plus to align solutions with specific client needs.

Implement systematic re-engagement campaigns for unconverted and dormant leads to recover value and lift conversion rates across the existing sales pipeline.

Achieve and surpass daily, weekly, and monthly key performance indicators for calls, account openings, and first-time deposits to support and exceed team targets.

Maintain immaculate records of every interaction and pipeline stage within the CRM to ensure data accuracy, facilitate handovers, and support strategic follow-up.

Utilize a consultative sales approach to identify client requirements, address complex objections, and position MultiBank Group as the optimal trading solution.

Collaborate with internal support and compliance teams to resolve roadblocks swiftly and ensure the client journey remains frictionless and professional.

Continuously refine personal outreach techniques and scripts based on performance data and market feedback to optimize call outcomes and conversion metrics.

Requirements

The posting states a bachelor's degree requirement. A degree is held as specified in the listed degree requirement for the position.

A confident, persuasive phone manner and resilience enable success on a high-volume sales floor.

A genuine drive to hit targets and earn commission motivates consistent performance and self-directed achievement.

Strong communication and objection-handling skills manage client concerns and expectations effectively to maintain positive relationships.

Fluency in English and Bahasa Malaysia supports clear dialogue and accurate information exchange with a diverse client base.

Eligibility to work in Malaysia is required to perform the role legally and without restriction, ensuring full compliance with local employment laws.

A disciplined approach to time management is essential to handle high call volumes and meet strict performance KPIs consistently.

The ability to work within a regulated financial services environment is mandatory to ensure all client interactions adhere to legal and procedural standards.

Practical notes

Work is based in Kuala Lumpur, Malaysia, and local work eligibility is necessary.

The role operates within regulated financial services compliance and sales process standards.

Typical interview steps

Marketing interviews often include a portfolio review, a campaign exercise, and analytics questions. Candidates may be asked to plan a launch, write a brief, or improve a funnel. Some loops include a presentation. Results from past campaigns carry the most weight. Interviewers ask about specific campaigns you ran and what the numbers said. Preparing a short case of one campaign with its results is strong preparation.

Good to know

MultiBank Group functions as a global financial pioneer focused on trading technology, liquidity, and customer service. Common tools for this role include MT4, MT5, and MultiBank-Plus within a regulated environment. Success depends on managing high-volume client interactions and consistently meeting performance targets.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Marketing careers move from associate to manager, director, and VP levels. Specializations include growth, brand, product marketing, and content. Generalists often start, then specialize as they advance. Measured impact on pipeline and revenue drives progression. Marketing careers reward measurable results and adaptability. Channel experience plus business sense usually beats a general resume.