Affiliate EAP Counsellor (Fluent in Hyderabadi Hindi

About the role

Lyra Health stands as the leading provider of mental health solutions for employers, reaching more than 20 million people across the globe. The organisation has successfully completed 13 million sessions of mental health care and has published over 20 peer-reviewed studies demonstrating the effectiveness of its approach. Research confirms that Lyra's care model helps individuals recover twice as fast compared to traditional options and delivers a 26% annual reduction in overall healthcare claims costs. At the core of its offering is Lyra Empower, a fully integrated platform powered by artificial intelligence that combines high-quality clinical care with advanced technology solutions. As an Affiliate EAP Counsellor, you will provide mental health support to employees and their families through Lyra's employer-sponsored programs, working on a flexible, affiliate basis rather than as a full-time employee. You will connect with individuals in need of counselling services, drawing on your professional expertise and fluency in Hyderabadi Hindi to deliver culturally sensitive, effective care. This role offers the chance to make a meaningful impact on the wellbeing of working populations while maintaining a schedule that suits your professional goals.

Key facts

What you'll do

Conduct individual counselling sessions for employees and their families enrolled in employer-sponsored mental health programs.

Deliver evidence-based therapeutic interventions tailored to the cultural and linguistic background of each client.

Assess client needs and develop personalised care plans aligned with Lyra's clinical standards and protocols.

Maintain accurate and confidential session records within the Lyra Empower platform and associated systems.

Collaborate with the broader care team, including clinical supervisors and care coordinators, to ensure continuity of support.

Provide crisis support and triage guidance when clients present with urgent mental health concerns.

Participate in ongoing clinical training and professional development activities offered by Lyra Health.

Uphold all ethical guidelines and professional standards governing counselling practice in the region.

Communicate effectively with clients who speak Hyderabadi Hindi, ensuring language is not a barrier to care.

Contribute to Lyra's mission of transforming access to mental health care by delivering consistent, high-quality outcomes.

Requirements

Fluent proficiency in Hyderabadi Hindi, both spoken and written, to serve the client population effectively.

A recognised counselling or psychotherapy qualification, such as a master's degree in clinical psychology, counselling, or a related field.

A minimum of two to three years of professional counselling experience in a clinical or community setting.

Registration or licensure with a relevant professional body governing mental health practice in India.

Demonstrated ability to deliver evidence-based therapeutic approaches, including cognitive behavioural therapy or similar modalities.

Strong understanding of employer-sponsored Employee Assistance Program structures and the unique needs of working populations.

Comfort with using digital platforms and telehealth tools to conduct sessions remotely.

A commitment to maintaining strict confidentiality and adhering to professional ethical standards at all times.

Nice to have

Experience working with diverse client populations across different industries and organisational settings.

Familiarity with the Lyra Empower platform or similar AI-powered mental health technology systems.

Additional language skills beyond Hyderabadi Hindi that can expand the range of clients you can support.

Prior involvement in peer-reviewed research or publication in the field of mental health or psychology.

Training or certification in specialised therapeutic approaches such as EMDR, dialectical behaviour therapy, or acceptance and commitment therapy.

Experience mentoring or supervising junior counsellors or trainees in a clinical environment.

Skills & tools

Proficiency in evidence-based counselling frameworks and therapeutic modalities.

Strong active listening and empathetic communication abilities.

Competence with digital telehealth platforms and electronic health record systems.

Fluent command of Hyderabadi Hindi for direct client engagement.

Skill in clinical assessment, care planning, and outcome tracking.

Familiarity with Employee Assistance Program workflows and employer mental health benefit structures.

Practical notes

an affiliate engagement, meaning the role is not full-time employment but operates on a flexible, project-based arrangement.

Sessions may be conducted remotely through Lyra's digital platform, requiring a reliable internet connection and a private workspace.

Candidates based in India are preferred, given the Hyderabadi Hindi language requirement and the regional client population served.

Lyra Health offers clinical training and professional development resources to support affiliate counsellors in maintaining high standards of care.

The affiliate model allows for variable scheduling, giving counsellors the flexibility to manage their caseloads while meeting client demand.