Intake Clinical Counsellor

About the role

Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people across the globe. The company has delivered 13 million sessions of mental health care and published more than 20 peer-reviewed studies demonstrating measurable impact. Lyra's transformative care model, confirmed by extensive peer-reviewed research, helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs, delivering unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. The Intake Clinical Counsellor will play a central role in connecting members with the right care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions, and this position is based in Mumbai with direct member engagement during the initial intake process.

Key facts

What you'll do

Conduct initial clinical assessments to understand each member's mental health needs and concerns thoroughly.

Guide members through the intake process with empathy and professional clinical judgment at every step.

Match members to appropriate therapists and care providers based on their presenting issues and preferences.

Document all intake interactions accurately within the Lyra Empower platform and internal record keeping systems.

Collaborate with the care team to ensure timely and effective member referrals without unnecessary delays.

Maintain confidentiality and follow all ethical standards governing clinical intake procedures and member privacy.

Provide supportive phone or video conversations during the first point of contact with each member.

Monitor wait times and work actively to reduce barriers to accessing mental health care services.

Apply clinical knowledge to triage members and prioritise those in acute distress or crisis.

Contribute to quality improvement by sharing feedback on the intake experience and overall outcomes.

Participate in regular team meetings to discuss member progress and share insights about the intake process.

Stay current with developments in mental health care and apply new knowledge to improve the intake experience.

Requirements

Hold a master's degree in counselling, psychology, social work, or a related clinical field from an accredited institution.

Possess a minimum of two years of hands-on experience in a clinical intake or assessment setting.

Maintain active professional licensure or registration as a counsellor or therapist in India at the time of hire.

Demonstrate strong verbal communication skills and the ability to build rapport with members quickly and effectively.

Show proficiency in conducting structured clinical interviews and completing standardised risk assessments with accuracy.

Have experience working with diverse populations across a range of presenting mental health concerns and conditions.

Understand the principles of evidence-based care and how they apply to making sound intake decisions.

Be comfortable using digital platforms and electronic health record systems for thorough and consistent documentation.

Demonstrate flexibility and adaptability when managing a high volume of intake calls and member inquiries daily.

Bring a genuine commitment to improving access to mental health care for all members and communities.

Nice to have

Familiarity with AI-driven care platforms and digital mental health tools is a strong plus for this role.

Prior experience supporting employer-sponsored mental health programmes or employee assistance services in a corporate environment.

Training or certification in trauma-informed care or cognitive behavioural therapy approaches is welcomed and valued.

Bilingual abilities, particularly in Hindi and English, to serve a diverse and growing member base.

Skills & tools

Clinical assessment and intake interviewing techniques for mental health support settings.

Risk evaluation and crisis triage procedures in a professional clinical environment.

Electronic health record and platform documentation using digital tools and systems.

Active listening and empathetic communication with diverse populations from various backgrounds.

Knowledge of evidence-based therapeutic frameworks and a range of treatment modalities.

Cultural sensitivity and inclusive practice skills for equitable care delivery to all members.

Practical notes

This role is based in the Mumbai office and requires on-site presence during standard working hours.

The standard work schedule is full-time, though specific daily hours may be discussed during the interview process.

All candidates must complete a background check and provide proof of professional licensure before starting the position.

The hiring process includes multiple rounds, beginning with a phone screen followed by clinical and behavioural interviews.