Enterprise Account Director

About the role

Later is a social media management platform that helps brands and businesses organize, schedule, and analyze their online content across multiple channels. The Enterprise Account Director will lead the growth and management of key enterprise relationships, driving long-term revenue and customer success. This role focuses on guiding large-scale accounts through the full lifecycle of engagement, from initial expansion to ongoing strategic partnership. The director will work closely with internal teams to ensure client goals are met and that Later delivers measurable value at scale, while reporting to the VP of Sales in a collaborative, data-driven environment.

Key facts

What you'll do

• Own the full lifecycle of enterprise client accounts, from onboarding through long-term strategic planning and renewal.
• Develop and execute account strategies that align with each client's business objectives and growth ambitions.
• Serve as the primary point of contact for senior stakeholders at assigned enterprise-level organizations.
• Identify expansion opportunities within existing accounts by analyzing usage patterns and uncovering unmet needs.
• Collaborate with product and engineering teams to relay client feedback and advocate for feature priorities.
• Lead quarterly business reviews and present performance reports that demonstrate value delivered to each client.
• Coordinate with marketing and customer success teams to ensure consistent messaging and a unified client experience.
• Build and maintain a detailed pipeline of enterprise prospects, tracking progress through each stage of the sales cycle.
• Negotiate contract terms and pricing structures that balance client needs with company revenue targets.
• Travel occasionally to client offices or industry events to strengthen relationships and present Later's platform capabilities.
• Monitor account health indicators and proactively address client concerns before they escalate into retention risks.
• Contribute to the development of enterprise playbooks and best practices that standardize success across the account management team.

Requirements

• Proven track record of managing enterprise accounts, with a minimum of five years in a client-facing leadership role.
• Demonstrated success in expanding existing accounts and driving net revenue growth within a portfolio of large clients.
• Strong understanding of SaaS business models, subscription-based pricing, and enterprise sales cycles.
• Excellent communication skills, with the ability to present clearly to executive-level audiences and technical stakeholders alike.
• Experience working with social media or marketing technology platforms is highly valued.
• Ability to travel as needed, with comfort working across multiple time zones and regions.
• Bachelor's degree or equivalent practical experience in business, marketing, or a related field.
• Strong organizational and project management skills, with the capacity to manage multiple enterprise accounts simultaneously.
• Comfort with a fast-paced environment where priorities shift quickly and proactive communication is essential.

Nice to have

• Familiarity with account planning tools and customer relationship management systems used in enterprise environments.
• Prior experience working remotely or in a distributed team across different cities or countries.
• Background in the media, entertainment, or agency sector, where social media strategy is central to operations.
• Knowledge of data analytics and reporting frameworks that support enterprise-level decision-making and ROI measurement.
• Experience with international clients or multicultural teams, given Later's global customer base across North America and beyond.

Skills & tools

• Enterprise account management and strategic planning methodologies for large-scale client portfolios.
• Customer relationship management platforms such as Salesforce or HubSpot for tracking enterprise accounts.
• Presentation and storytelling skills for delivering executive-level business reviews and strategic recommendations.
• Contract negotiation and deal structuring for large-scale software agreements and enterprise contracts.
• Social media management and digital marketing platform ecosystems used by enterprise clients.
• Data analysis and reporting to track account health and expansion metrics.
• Familiarity with marketing analytics platforms and social media performance measurement standards and frameworks.

Practical notes

• This role is designated as Remote, allowing flexibility in work location across supported regions.
• Candidates should expect to work across multiple time zones given the distributed nature of enterprise clients.
• The hiring process may include several interview rounds, including a presentation or case study exercise.
• Later values diversity and encourages applicants from all backgrounds and experience levels to apply for this position.
• Later operates as a fully distributed company, with team members located in multiple cities and regions worldwide.

About the company

Influencer marketing built for creators and trusted by brands. Run campaigns, manage social media, and track performance with AI-powered insights.