Program Documentation and Learning Coordinator

About the role

This role owns the end-to-end process of capturing, structuring, and circulating qualitative insights from our state teams. You synthesize raw field data into organized knowledge products that the entire India team can use. You act as the central memory for program learnings, ensuring critical stories and best practices are preserved. You own the creation of clear narratives that help leaders understand what is working and why. You proactively map what we know against what we need to know to guide future strategy. You translate complex operational realities into accessible formats for diverse audiences. You ensure that every stakeholder meeting is supported by accurate, up-to-date, and well-curated context.

Location: India

Engagement: Full-time

What you'll do

Coordinate the collation and organization of best practices, key initiatives, and implementation challenges across all programs to build a shared evidence base. Build and manage an intuitive knowledge repository that categorizes information logically so it is immediately useful for busy teams. Synthesize unstructured qualitative data from field reports and meetings into clear themes, insights, and actionable recommendations. Translate complex program findings into engaging written communications such as emails, newsletters, and internal briefs. Create and maintain presentation decks that tell compelling stories for state leadership and cross-functional discussions. Act as the central documentation hub to ensure that critical knowledge is not siloed within individual teams. Identify gaps in existing knowledge by analyzing information patterns and proactively highlight blind spots to relevant stakeholders. Develop resources that bridge these gaps, such as guides, frameworks, and case studies for team consumption. Champion the active use of the knowledge repository across the team to encourage consistent adoption. Support preparation for critical stakeholder meetings by curating relevant success stories and practical examples. Facilitate cross-program learning by enabling systematic exchange of insights between different state teams. Continuously refine documentation processes to improve clarity, accessibility, and usefulness over time. Provide timely updates to repositories so that all users have access to the most current information and practices.

Requirements

Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience working in the Indian education sector is an added advantage. Strong information synthesizing capabilities demonstrated through handling large volumes of unstructured data. Exceptional written and verbal communication skills for diverse audiences and formats. Solid problem-solving aptitude with an ability to translate observations into practical solutions. Strong attention to detail ensuring accuracy, consistency, and quality in documentation outputs. Ability to work collaboratively in a cross-functional, fast-paced environment. Comfort with technology platforms used for knowledge management and data organization. Willingness to learn and deeply understand local education contexts across different states.

About Khan Academy

Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We're building a library of world-class instructional and practice resources that empowers learners. Whether they're studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything.

About Khan Academy India

Khan Academy India aims to deliver a world-class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery-based, which allows students to master key concepts at a pace that's right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and YouTube channels. These learners include both independent learners accessing us at home and teacher-directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages. Khan Academy is already available in Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi, and Punjabi.