Staff Software Engineer, Proactive Communications

About the role

The role centers on owning the architecture for member communication systems at Hinge Health. You will define how intelligent messages reach members across diverse channels in a reliable and timely manner. A core responsibility involves translating high-level product goals into scalable technical solutions that adapt to evolving member needs. You will work directly with data and machine learning experts to operationalize predictive models into production communication flows. The position demands a balance between robust current delivery and extensibility for future conversational features. You will ensure that the systems uphold privacy, reliability, and performance standards under production loads. This role is suited for an engineer who enjoys solving complex distributed problems in a regulated healthcare environment.

Key facts

What you'll do

Architect the Communications Engine to unify SMS, email, push, and in-app messaging into a single scalable platform.

Design the build layer that normalizes and routes messages through appropriate delivery channels based on member context.

Orchestrate ship routines that integrate with ML models to trigger communications based on real-time member behavior and risk signals.

Guide review checkpoints that enforce logic correctness, privacy compliance, and deliverability best practices before message deployment.

Establish observability frameworks that provide end-to-end tracing for message lifecycle, latency, and delivery success rates.

Forge partner integrations with data science and product teams to align model outputs with communication workflows and business rules.

Establish CI/CD and testing practices that cover both application code and ML model performance in production environments.

Mentor senior and intermediate engineers by elevating code quality, defining standards, and reducing friction in the development lifecycle.

Champion infrastructure patterns using cloud services and containerization to ensure resilience, scalability, and cost efficiency.

Champion infrastructure patterns using cloud services and containerization to ensure resilience, scalability, and cost efficiency.

Requirements

You bring 4 plus years of full-time professional software engineering experience beyond internships.

You apply 2 plus years with Python backend development and TypeScript Node services for building scalable APIs.

You operate comfortably with cloud platforms such as AWS, container orchestration, and distributed system design principles.

You lead mentoring efforts while collaborating effectively across product, design, marketing, and data science teams.

You demonstrate a track record of implementing systems that handle sensitive member data with attention to privacy and security.

You show strong ownership for debugging complex issues in production communication pipelines and member touchpoints.

You possess the ability to translate ambiguous product requirements into concrete technical milestones and execution plans.

You maintain a growth mindset toward learning new technologies such as large language models and their integration into communication systems.

Nice to have

Communication Systems Expertise: background with member-facing platforms and tools like Twilio, Braze, or internal notification engines.

ML Integration experience, including building systems that deploy or consume ML models in production to drive user engagement.

an interest in or experience with Conversational AI, including Large Language Models or conversational agents as a channel for interaction.

knowledge of Infrastructure as Code tools such as Terraform or CloudFormation for managing cloud resources.

Regulated Industry Knowledge, specifically experience working within healthcare environments like HIPAA that involve sensitive member data.

Practical notes

Compensation range is specified as 183000 to 230000 USD for this role.

The position is full-time and based in San Francisco at the company headquarters.

Candidates must meet the outlined experience and technical requirements as hard bars.

No specific visa or travel details are provided in the source material.

About Hinge Health

Hinge Health is hiring for Staff Software Engineer, Proactive Communications. The listing location is San Francisco-HQ.

This Staff Software Engineer, Proactive Communications opening is posted for San Francisco-HQ.