Sr. Product Designer, New Programs

About the role

You will own the conception and delivery of new digital care programs that do not yet exist at Hinge Health. This role requires you to navigate ambiguous problem spaces and define entirely new directions for product and member experience. You will translate vague opportunities into concrete product directions and tangible interactions that can be validated in the market. Collaboration will be central as you work alongside product, engineering, clinical, data, and commercial teams to bring ideas to life. You will simplify complex healthcare challenges into clear, user-centered journeys that feel both intuitive and impactful. Your work will directly influence how members encounter and engage with Hinge Health as the company scales into novel areas. You will be responsible for ensuring that each new program is built with the same rigor, clarity, and empathy as the core offerings.

Key facts

What you'll do

Define 0-to-1 program experiences by transforming unclear opportunities into structured product directions and concrete member journeys.

Lead discovery and validation cycles to uncover unmet member needs, testing lean prototypes and determining when a concept has sufficient signal to scale.

Design high-quality end-to-end flows for new programs, covering every touchpoint from initial concept to public launch.

Synthesize inputs from product, engineering, clinical, data, and commercial teams to build alignment without relying on formal authority.

Create structure and clarity in unfamiliar domains by connecting user needs, clinical context, business goals, and technical constraints into design hypotheses.

Develop reusable design patterns and principles that allow new programs to integrate seamlessly into the broader Hinge Health ecosystem.

Champion accessibility, inclusivity, and quality so that new experiences serve a diverse member population effectively and respectfully.

Translate complex healthcare concepts into understandable and persuasive interactions that guide members through confident decision-making.

Partner with data teams to establish success metrics and iterate on designs based on observed behavioral signals and outcome analysis.

Own the visual and interaction details that define the brand perception of each new program from the first prototype to production release.

Conduct rigorous usability testing and translate qualitative feedback into actionable design improvements before and after launch.

Balance strategic vision with tactical execution, ensuring that ambitious ideas remain feasible within technical and commercial constraints.

Act as the primary design advocate for the member, maintaining a relentless focus on real user needs across all decision-making forums.

Drive documentation and knowledge sharing so that design decisions are transparent and reusable for future program teams.

Requirements

Bring a minimum of 3 years of product design experience that includes close collaboration with product and engineering teams in a fast-paced environment.

Hold a Bachelor's degree in Interaction Design, Industrial Design, Product Design, Human-Computer Interaction, or a related field, or possess equivalent practical experience.

Demonstrate the ability to lead ambiguous problem spaces and convert business goals into clear user problems, testable hypotheses, and coherent product directions.

Show strong interaction and visual design skills, with a proven track record of simplifying complex flows into polished and intuitive experiences.

Have a history of driving end-to-end execution on complex initiatives, anticipating risks, and delivering work with clarity, reliability, and attention to detail.

Communicate effectively with senior stakeholders, aligning cross-functional partners and advocating for a clear point of view in high-stakes discussions.

Use prototypes, qualitative feedback, and quantitative signals to inform design decisions and continuously improve user outcomes.

Thrive in a hybrid work model based in San Francisco, committing to the in-office schedule defined by Hinge Health.

Be prepared to engage with clinical concepts and terminology to ensure that member experiences are appropriate and effective within healthcare contexts.

Embrace a mindset of continuous learning, quickly acquiring new domain knowledge as Hinge Health expands into additional condition categories and member journeys.

Ensure that all designs uphold principles of quality, accessibility, and inclusivity for a broad and diverse membership base.

Collaborate comfortably within a fully remote or hybrid team, using digital tools to maintain alignment and momentum across time zones.

Nice to have

Possess 5 or more years of product design experience, with a deep portfolio that showcases high-impact product work and measurable outcomes.

Present a standout portfolio that highlights 0-to-1 product launches, new program introductions, or greenfield consumer experiences in digital health or related fields.

Have prior experience in digital health, wellness, or other clinically informed consumer product environments where member outcomes matter.

Comfortably navigate tradeoffs between direct user needs and business or commercial priorities, arriving at thoughtful and balanced design decisions.

Have worked on complex service journeys that involve multiple stakeholders, intricate workflows, or several care touchpoints across digital and physical experiences.

Use strong facilitation and storytelling abilities to help teams align on decisions, principles, and a shared understanding of the work ahead.

Stay curious about emerging tools, including AI-assisted workflows, and understand how they might improve speed, quality, and learning in a regulated environment.

Demonstrate a passion for helping people live healthier lives through thoughtful, human-centered design that respects the complexity of real-world healthcare.

Practical notes

This role is based in San Francisco and follows the Hinge Health hybrid model for staff located in the city.

Full-time engagement is required, and candidates must be able to commit to the in-office schedule expected by the company.

Visa sponsorship may be considered for eligible candidates, subject to role and business needs.

The compensation details are not specified on this job page.