Technical Account Manager

About the role

Getwingapp is on a mission to create an automated platform that empowers companies around the globe to streamline their operations and effectively scale their teams. We are currently in search of a Technical Account Manager who can step into this pivotal role to ensure client satisfaction and facilitate seamless platform integration. This position is essential for fostering strong relationships with our clients and ensuring they derive maximum value from our services.

Key facts

What you'll do

• Facilitate the onboarding journey for new clients, ensuring they are well-acquainted with our platform's features and functionalities.
• Monitor account performance by adjusting bids, budgets, and audience segmentation to enhance return on investment (ROI).
• Conduct regular performance evaluations and trend analyses to provide clients with actionable insights.
• Identify and resolve technical issues or product-related challenges that clients may encounter.
• Keep comprehensive records of all interactions and activities with clients using HubSpot for effective tracking and follow-up.
• Propose product enhancements and service solutions based on client feedback and needs.
• Collaborate with various internal teams to improve client retention and overall account performance.
• Analyze performance metrics to identify opportunities for growth and optimization strategies.
• Proactively identify potential risks to accounts and implement strategies to mitigate them.
• Support revenue growth initiatives and upselling campaigns to enhance client engagement and satisfaction.

Requirements

• Strong proficiency in Microsoft Office, particularly Excel, for effective data analysis and reporting.
• Demonstrated experience in account management and customer support roles.
• Excellent verbal and written communication skills in English, with a focus on clarity and professionalism.
• High attention to detail with a knack for identifying potential issues before they escalate.
• Ability to work autonomously after the initial training phase, demonstrating self-motivation and initiative.
• Strong analytical and problem-solving skills, with a critical thinking approach to challenges.
• Comfortable operating in a fast-paced and dynamic work environment.
• Required hardware includes a USB noise-canceling headset, a functional webcam, and a computer with at least a 1.8 GHz processor and 4GB RAM.
• Reliable internet connection with a minimum speed of 25 Mbps, along with a backup connection of at least 10 Mbps.
• Work schedule from 9:00 AM to 5:00 PM, aligning with US Central Time for effective collaboration.

Nice to have

• Familiarity with HubSpot and its functionalities for customer relationship management.
• Experience with SQL to analyze and manipulate data effectively.

Skills & tools

• Proficient in Microsoft Excel for data management and analysis.
• Experienced with Microsoft Office suite for various administrative tasks.
• Knowledgeable in HubSpot for managing client relationships and tracking interactions.
• Understanding of SQL for data querying and reporting purposes.

Practical notes

• The starting salary for this position is PHP 40,000.00 per month.
• Employees will enjoy various benefits, including performance-based incentives, paid training opportunities, holiday pay, overtime compensation, and avenues for career advancement.
• This role is entirely remote, allowing for flexibility in work arrangements.
• Applicants are advised to whitelist the domains lever.co and hire.lever.co to ensure they receive all communications regarding their application.
• Only candidates selected for further consideration will be invited to complete an assessment and participate in an interview.
• We also offer an affiliate program, providing the opportunity to earn up to $30 for successful referrals to our company.

Join us at Getwingapp and be part of a team that is dedicated to transforming how businesses operate in a digital world. Your expertise as a Technical Account Manager will play a crucial role in driving client success and enhancing their experience with our innovative platform.

About the company

Wing is seeking elite talent to join M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for traditional service businesses. Think of it like a startup within a corporate: fast moving and agile, with the stability of a corporate, and zero bureaucracy.