AirBnb Assistant Full Time

About the role

Wing Assistant Opportunity: Part-Time Airbnb Concierge

Wing Assistant operates as the world's first on-demand B2B concierge service. Our mission is to redefine the "Future of Work" by connecting innovative companies with top-tier global talent. We began by offering administrative support and have since expanded into a comprehensive talent solution. Today, we serve a diverse range of industries, helping both startups and established enterprises offload recurring tasks. This allows our clients to concentrate on high-level growth while we deliver the highest quality candidates for any specialized support required.

Our model blends sophisticated software with elite human intelligence. We provide a tech-enabled platform designed to meet varied industry needs. Companies choose Wing Assistant to outsource recurring work so their internal teams can focus on strategic objectives.

Position Overview: Part-Time Airbnb Assistant

We are currently seeking a Part-Time Airbnb Assistant based in the Philippines. The client is a property management firm that oversees a large portfolio of short-term rental properties. Their daily operations involve coordinating with guests, property owners, and cleaning staff. Communication is primarily conducted through WhatsApp and Telegram. The team operates on Eastern Standard Time (EST) and requires reliable support to manage workload and backlog during peak season.

The successful candidate will join our client's team as a remote partner. This role is critical for maintaining smooth guest experiences and operational efficiency. You will be responsible for ensuring all communication and booking details are handled with precision. The position demands strict adherence to EST availability and specific technical requirements.

Key Responsibilities

Your daily tasks will focus on guest interaction and backend coordination. You will handle all guest inquiries and communication directly on the Airbnb platform with a high level of responsiveness. Coordination with property owners and cleaners will be managed through active participation in WhatsApp and Telegram groups.

You will update booking calendars to ensure reservation data remains synchronized and accurate. This includes supporting backend and administrative tasks such as invoicing and system updates. Following existing workflows and internal documentation is essential to maintain consistency. You will also be responsible for maintaining the necessary hardware and connectivity setups to ensure uninterrupted daily operations. Troubleshooting common software issues will be part of your role to reduce downtime and communication delays. Collaboration with distributed teams will be necessary to clear backlogs during high-demand periods.

Requirements and Qualifications

Technical proficiency is mandatory for this position. You must possess a USB headset with noise cancellation capability to ensure clear client exchanges. A working webcam is mandatory for professional communication and verification steps. Your computer setup must include a 1.8 GHz processor and 4GB RAM as a baseline for performance.

A wired internet connection with a speed of at least 25 Mbps is required for reliable platform access. You must also have a backup internet connection with a minimum speed of 10 Mbps to ensure continuity during outages. Strict availability during EST hours is non-negotiable for proper schedule alignment. Previous experience on the Airbnb platform at an expert level is essential for this role.

Compensation and Benefits

This is a part-time position with a fixed monthly compensation. The salary for this role is PHP 15,000 per month. Wing Assistant offers a range of benefits designed to support long-term career growth. These include performance incentives, job security, and stable employment. Paid training is provided to ensure you can excel in your responsibilities.

We maintain an inclusive culture that values diversity and teamwork. Upskilling opportunities are available to help you expand your skill set. This is a 100% work-from-home position, offering flexibility and convenience. You will join an exceptionally supportive team dedicated to your success. The work environment is designed to be fun and engaging. Holiday and overtime pay are provided in accordance with company policy.

Schedule and Application

The VA schedule requires 4 hours per day, with the specific time block to be confirmed. This role is strictly bound to the EST time zone. If you are interested in this opportunity, please submit your application. Only qualified candidates will be invited to complete an assessment and proceed to an interview.

Before applying, please We look forward to reviewing applications from dedicated professionals who meet these criteria.