Junior Data Analyst | 20220

About the role

You will own the end to end management of client onboarding workflows ensuring every new account is accurately configured within the company platform on day one. You will monitor a portfolio of assigned client accounts diagnosing performance issues and executing optimizations across budget allocation bid strategies market segmentation and ROI targets. You will prepare and conduct regular client trend and performance reviews translating complex data into clear narratives for stakeholders. You will resolve technical product and account related issues promptly documenting every interaction and activity within HubSpot to maintain a reliable audit trail. You will recommend product improvements and appropriate solutions based on deep analysis of client needs and feedback loops. You will collaborate with internal teams to design and implement initiatives that improve client retention and overall account performance. You will analyze account performance data to identify opportunities for optimization testing and growth across key metrics. You will proactively identify potential account risks developing and recommending solutions before issues escalate. You will support customer retention revenue growth and upsell initiatives through data driven insights and targeted recommendations. You will serve as the primary data focused point of contact for assigned accounts aligning internal capabilities with client expectations.

Key facts

What you'll do

• Accurately onboard clients into the company platform ensuring configuration correctness and data integrity from launch.
• Monitor assigned client accounts continuously optimizing account performance through strategic adjustments to budget bid segmentation and ROI improvements.
• Prepare and conduct regular client trend and performance reviews presenting actionable insights and strategic recommendations.
• Resolve technical product and account related issues in a timely manner minimizing disruption and maintaining service levels.
• Document all client interactions and account activities accurately in HubSpot ensuring completeness and traceability of records.
• Recommend product improvements and appropriate solutions based on client needs translating feedback into feasible product enhancements.
• Collaborate with internal teams cross functionally to improve client retention and overall account performance through shared objectives.
• Analyze account performance data using statistical methods to identify opportunities for optimization and sustainable growth.
• Proactively identify potential account risks creating early warning indicators and recommending solutions before issues arise.
• Support customer retention revenue growth and upsell initiatives by developing data driven campaigns and retention strategies.
• Perform cohort and segment analysis to uncover behavioral patterns that inform more effective account management strategies.
• Create and maintain dashboards reports and visualizations that provide real time visibility into account health and performance trends.
• Liaise with sales customer success and product teams to align data insights with broader business goals and priorities.
• Ensure compliance with data governance policies and best practices in all analytical activities and reporting outputs.
• Drive continuous improvement by testing hypotheses implementing experiments and measuring impact on key performance indicators.

Requirements

• Open to fresh graduates with a Bachelor's degree in Data Analytics Information Technology Computer Science Business Analytics or related fields.
• Strong analytical and problem solving skills with the ability to interpret complex data sets and derive meaningful conclusions.
• Experience using Microsoft Excel and other Microsoft Office applications for data manipulation reporting and presentation.
• Excellent customer service and account management skills with a proven track record of building strong client relationships.
• Strong verbal and written English communication skills to articulate insights and recommendations clearly to diverse audiences.
• High attention to detail and ability to identify issues proactively ensuring accuracy and quality in all deliverables.
• Ability to work independently with minimal supervision after training taking ownership of tasks and decisions.
• Adaptable and comfortable working in a fast paced environment managing multiple priorities and shifting requirements.
• Experience with HubSpot is an advantage demonstrating familiarity with CRM workflows and contact management processes.
• SQL experience is a plus enabling direct extraction transformation and analysis of structured data from databases.
• Must be legally authorized to work in the Philippines and hold eligibility for full time employment in this remote role.
• Must possess a USB headset with noise cancellation feature to ensure clear communication during client interactions.
• Must have a working webcam that meets minimum quality standards for video conferencing and screen sharing.
• Must use a computer with at least 1.8 GHz processor and at least 4GB RAM to support required software applications.
• Must maintain main internet service speed of at least 25 Mbps cable connection for reliable connectivity.
• Must have backup internet service speed of at least 10 Mbps to mitigate disruptions during critical activities.
• Must adhere to scheduled work hours of 9 00 AM to 5 00 PM overlapping with US Central Time consistently.
• Must comply with company policies regarding data security privacy and confidentiality in all client interactions.
• Must demonstrate professionalism punctuality and reliability in meeting deadlines and commitments.

Nice to have

• Familiarity with affiliate marketing programs and referral tracking mechanisms to support growth initiatives.
• Exposure to job boards and recruitment platforms such as Lever co and hire lever co for sourcing and talent acquisition awareness.
• Understanding of performance incentives structures and their influence on individual and team objectives.
• Experience with job security stability and upskilling opportunities within a structured career development framework.
• Knowledge of inclusive culture practices and fun work environment strategies that enhance team collaboration.
• Awareness of paid training programs and opportunities for career growth within a remote work setting.

Practical notes

• This is a remote position based in the Philippines with work hours from 9 00 AM to 5 00 PM overlapping with US Central Time.
• Candidates must ensure that their email domains are whitelisted for lever co and hire lever co to receive all communication from the hiring team.
• Only qualified candidates will be invited to complete an assessment and proceed to scheduled interviews.
• The starting salary package is PHP 40 000 00 per month subject to performance and internal equity considerations.
• Fresh graduates are explicitly welcome to apply provided they meet the educational and technical requirements outlined above.
• Referrals are accepted through the company affiliate marketing program with potential earnings up to 30 USD for successful hires.
• Candidates are encouraged to review other available vacancies on the company jobs website for related opportunities.
• The role requires reliable hardware and internet connectivity to support daily responsibilities and client commitments.