Logistics & Dispatch Coordinator Full-time | 20218

About the role

Getwingapp is building a platform that helps companies worldwide streamline their workforce and operational processes. The Logistics & Dispatch Coordinator will serve as a central point of contact between truckers, brokers, and internal teams, ensuring that freight movements are coordinated efficiently from start to finish. This role involves daily communication with drivers and partners through multiple channels, alongside active monitoring of dispatch dashboards to identify and act on load opportunities. The coordinator will also maintain accurate records across internal systems and contribute to the continuous improvement of dispatch workflows.

Key facts

What you'll do

Reach out to truckers through cold and warm calls, and manage inbound and outbound communications via phone, SMS, and email.

Explain the dispatch service to truckers and brokers, and conduct repetitive follow-ups to confirm arrangements and resolve issues.

Monitor internal dashboards to identify freight and load opportunities as they become available throughout the day.

Coordinate with truckers and match incoming loads to available drivers based on location, lane preference, and capacity.

Contact brokers to negotiate rates on behalf of truckers, ensuring competitive and fair pricing for all parties.

Schedule pickups and deliveries with precise time windows, verifying accuracy before confirming with drivers and brokers.

Track driver availability, current location, and preferred lanes to optimize dispatch decisions across multiple drivers simultaneously.

Maintain and update the internal CRM and tracking systems with current driver statuses, load details, and communication logs.

Operate internal AI and copilot dispatch tools, using their outputs to inform decisions while keeping human judgment in the loop.

Use general automation tools to streamline repetitive tasks, while ensuring that human oversight remains in place for all critical actions.

Keep all communication records current and organized, including call notes, email threads, and SMS exchanges with partners.

Support the team during peak periods by managing high volumes of dispatch activity without sacrificing accuracy or response time.

Requirements

Native or strong-level fluency in English, both written and spoken, for clear professional communication.

Highly organized with the ability to manage multiple tasks simultaneously under time-sensitive operational pressure.

Comfortable with technology and quick to adapt to new tools, platforms, and evolving workflows.

Excellent communication and customer service skills, with the ability to interpret subtle cues during conversations.

Must have a USB headset with noise cancellation for clear and reliable call quality.

Must have a working webcam for video-based meetings and coordination sessions.

Computer must have at least a 1.8 GHz processor and a minimum of 4GB RAM to run dispatch tools smoothly.

Main internet connection must be a cable service with a speed of at least 25 Mbps.

Must have a backup internet service with a minimum speed of 10 Mbps to ensure continuity during outages.

Nice to have

Prior experience in logistics, dispatch, freight coordination, or a related transportation operations role.

Familiarity with CRM platforms and internal tracking systems used in supply chain or trucking environments.

Experience using automation tools or scripting to reduce manual repetitive tasks in a work setting.

Understanding of basic negotiation techniques for rate discussions with brokers and service providers.

Skills & tools

Slack for internal team communication and coordination.

Internal AI and copilot dispatch tools for load matching and decision support.

Internal CRM and tracking systems for maintaining driver, load, and communication records.

General automation tools for streamlining repetitive operational tasks.

USB headsets with noise cancellation for professional-grade call handling.

Webcam and computer hardware meeting the specified processor and memory requirements.

Practical notes

This is a 100% remote position based in the Philippines, with a schedule aligned to US work hours at 40 hours per week.

The role is full-time with a salary package of up to ₱48,000 per month.

Only qualified candidates will be invited to complete an assessment and proceed to the interview stage.

Getwingapp offers performance incentives, paid training, holiday and overtime pay, and opportunities for career growth.

The company maintains an inclusive culture with a supportive team environment and upskilling opportunities for ongoing development.

Applicants are encouraged to whitelist the domains "lever.co" and "hire.lever.co" with their email provider to avoid missing communications.

Getwingapp may use AI tools during the hiring process to review applications and analyze responses, but all final hiring decisions are made by humans.

About the company

Wing is seeking elite talent to join M32 AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for traditional service businesses. Think of it like a startup within a corporate: fast moving and agile, with the stability of a corporate, and zero bureaucracy.