Inside Sales Manager

About the role

At Getwingapp, we are at the forefront of developing innovative AI-driven workforce solutions designed to help businesses scale their operations across various sectors. We are on the lookout for a proactive Inside Sales Manager who will take charge of our inbound sales team, enhance our conversion rates, and streamline our sales processes. This role is ideal for someone who thrives in a hands-on environment and is passionate about coaching team members, managing performance, and driving revenue through effective sales strategies.

Key facts

What you'll do

• Lead the recruitment, training, and mentoring of Sales Development Representatives (SDRs) and Sales Associates, ensuring effective collaboration with Account Executives.
• Develop and implement multi-channel follow-up strategies to enhance response and conversion rates across various communication platforms.
• Create and manage recovery workflows for missed demonstrations and re-engagement strategies for leads that have been previously closed or aged out.
• Oversee the distribution of leads and monitor performance metrics for channel partnerships to ensure optimal effectiveness.
• Conduct regular evaluations of sales calls using scorecards to provide constructive feedback to team members on discovery techniques and objection handling.
• Maintain and update the internal sales knowledge base to ensure that both human representatives and AI sales assistants have access to accurate and current information.
• Analyze performance metrics such as demo recovery rates, response service level agreements (SLAs), deal conversion rates, and the duration of sales cycles to drive improvements.
• Collaborate with marketing to align sales strategies with promotional campaigns and lead generation efforts.
• Foster a culture of continuous improvement by encouraging feedback and suggestions from team members on sales processes and strategies.
• Prepare regular reports on sales performance and present findings to senior management to inform strategic decision-making.
• Stay updated on industry trends and competitor activities to identify opportunities for growth and improvement in sales tactics.

Requirements

• A minimum of 4 years of experience in inside sales, revenue operations, or sales development roles.
• At least 2 years of experience in a leadership or coaching role, demonstrating effective team management skills.
• Proven track record of optimizing sales pipeline conversion rates, increasing show rates, and enhancing overall sales cycle efficiency.
• Hands-on experience in creating and managing sales sequences across various channels, including email, chat, and SMS.
• Proficiency in using CRM systems such as Salesforce or HubSpot to manage sales processes and customer relationships.
• Strong analytical skills to assess data, identify funnel issues, and set performance benchmarks.
• Exceptional written and verbal communication skills in English, with the ability to convey complex information clearly.
• Willingness to work during Pacific Time hours to align with the broader team and operational needs.

Nice to have

• Experience in managing both SDRs and Account Executives, providing a comprehensive understanding of the sales process.
• Background in developing and implementing sales onboarding, training, and ramp-up programs for new hires.
• Familiarity with AI-driven sales tools and conversation intelligence software that enhance sales effectiveness.
• Previous experience in high-growth startups, particularly in SaaS or technology-enabled services sectors.
• Knowledge of managing lead funnels in channel partner environments, especially those with compliance-heavy sales processes.

Skills & tools

• Proficient in CRM platforms, including HubSpot and Salesforce, for effective sales management.
• Expertise in sales automation tools and the creation of sales sequences to streamline outreach efforts.
• Familiarity with conversation intelligence tools and call scoring methodologies to enhance coaching effectiveness.
• Strong data analysis capabilities for managing sales funnels and identifying areas for improvement.
• Proven skills in sales coaching and performance management to drive team success.

Practical notes

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Salary: PHP 90,000 to PHP 110,000 per month, commensurate with experience and qualifications.

• Compensation structure includes On-Target Earnings (OTE) to reward performance.
• The work schedule aligns with Pacific Time to facilitate collaboration with the wider team.