Operations Program Lead, Strategic Initiatives

About the role

In this position, you will serve as a vital strategic partner supporting our fulfillment leadership team by managing and executing key scaling projects. Your primary responsibilities will include launching new distribution centers, optimizing our supply chain processes, and enhancing our new product introduction procedures. You will be instrumental in translating executive strategies into operational realities, ensuring that our global logistics and fulfillment systems are scalable, efficient, and aligned with company growth objectives. This role requires a proactive problem solver who thrives in a dynamic environment, with the ability to lead cross-functional initiatives and foster continuous improvement across our supply chain operations. If you are passionate about operational excellence and want to help redefine how innovative technology reaches customers worldwide, this is an exciting opportunity to make a significant impact.

Key facts

What you'll do

• Develop, implement, and oversee the global fulfillment and logistics strategy, ensuring it aligns with the company's overall growth plans and profit targets.
• Lead complex operational projects such as migrating to third-party logistics providers, establishing new warehouses, and integrating cutting-edge fulfillment technologies to improve efficiency and scalability.
• Collaborate closely with cross-functional teams including Product, Sales, and Finance to develop comprehensive supply chain readiness plans for new product launches on a global scale.
• Identify inefficiencies and bottlenecks within the Order-to-Delivery process, and lead initiatives to streamline workflows, reduce costs, and improve delivery times.
• Work with finance, sales, and product teams to create detailed scenario models that evaluate potential market expansions, carrier changes, and inventory management strategies.
• Drive continuous improvement initiatives to enhance delivery accuracy, optimize shipping costs, and innovate delivery strategies to meet customer expectations for precise estimated delivery dates.
• Harmonize regional operational needs into a cohesive global framework, ensuring consistency, scalability, and efficiency as the company expands its footprint.
• Lead and mentor a high-performing global team, fostering leadership development, accountability, and a culture of strategic thinking and operational excellence.
• Manage stakeholder relationships at all levels, including executive leadership, regional managers, and operational staff, ensuring clear communication and alignment on project goals and progress.
• Oversee the implementation of new logistics technologies and systems, ensuring seamless integration and adoption across regions.
• Monitor key performance indicators (KPIs) related to supply chain performance, providing regular reporting and insights to leadership to inform decision-making.
• Ensure compliance with all relevant regulations and standards, including ITAR (International Traffic in Arms Regulations), where applicable, and maintain high standards of quality and safety in all operations.

Requirements

• Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field; a Master's degree such as an MBA or MS is highly preferred.
• Over 10 years of relevant experience in operations strategy, logistics, or supply chain management, with a proven track record of leading complex global projects in fast-paced environments.
• Demonstrated ability to develop and execute strategic plans that drive operational scaling and efficiency.
• Strong analytical skills, with experience in scenario modeling, data analysis, and process optimization.
• Excellent communication and stakeholder management skills, capable of influencing and collaborating with executive leadership, regional teams, and external partners.
• Proven experience in managing cross-functional teams and leading change management initiatives.
• Ability to navigate uncertainty, solve complex problems, and develop innovative solutions that balance cost, speed, and quality.
• Results-oriented mindset with a focus on operational excellence, continuous improvement, and delivering measurable outcomes.
• Familiarity with supply chain management software, ERP/WMS systems, and data analysis tools.
• Knowledge of global logistics regulations and standards, including ITAR compliance where applicable.

Nice to have

• Professional certifications such as PMP, Lean Six Sigma Black Belt, or APICS CSCP.
• Extensive experience with global ERP/WMS implementations and e-commerce platform integrations, such as Shopify Plus.
• Background in management consulting or senior operations roles within high-growth technology or manufacturing companies.
• Experience working with international shipping carriers and understanding of customs and import/export regulations.
• Knowledge of sustainability practices and initiatives within supply chain operations.

Skills & tools

• Proficiency in supply chain management software and tools, including ERP and WMS systems.
• Strong data analysis skills, with experience using Excel, Tableau, or similar tools for reporting and insights.
• Project management expertise, with familiarity in methodologies such as Agile or Lean.
• Excellent communication skills, both written and verbal, to effectively convey complex ideas to diverse audiences.
• Ability to lead cross-functional teams and manage multiple projects simultaneously.

Practical notes

• We offer a comprehensive equity program through RSUs, allowing employees to share in the company's success and growth.
• Our benefits package includes full healthcare coverage, a 401K plan with matching contributions, generous parental leave policies, and a flexible out-of-office policy to support work-life balance.
• Employees have access to on-site amenities such as healthy meals, snacks, and beverages, along with opportunities for professional development, training, and community engagement.
• We are committed to fostering a diverse and inclusive workplace and encourage all qualified candidates to apply, regardless of background or experience level.
• This role is based on-site in Somerville, MA, and requires working at our physical office location.
• The position involves managing sensitive supply chain projects that may include compliance with regulations such as ITAR, requiring attention to detail and adherence to standards.
• Our company culture emphasizes innovation, collaboration, and continuous learning, providing a supportive environment for professional growth.

Compensation

At Form Labs, we believe in fair and competitive compensation. The annual salary range for this position is $135,000 to $220,000, depending on your skills, experience, and potential impact. In addition to base salary, employees are eligible for equity through RSUs, enabling shared ownership in the company's success. We are committed to providing a comprehensive benefits package that supports your health, financial security, and personal development.