Operations Strategy Lead

About the role

In this pivotal role, you will be responsible for shaping and executing the operational strategies that underpin our fulfillment and logistics functions on a global scale. You will work closely with our fulfillment leadership team to develop initiatives that support our rapid growth, operational excellence, and scalability. Your expertise will be essential in managing complex projects such as third-party logistics (3PL) migrations, new warehouse setups, and integrating advanced fulfillment technologies. This position offers an exciting opportunity to influence how our innovative products are delivered worldwide, ensuring efficiency, accuracy, and customer satisfaction. If you have a strong background in operations strategy, enjoy solving complex problems, and thrive in a fast-paced environment, we welcome you to join our team and help us redefine global delivery standards.

Key facts

What you'll do

• Develop and implement a comprehensive global fulfillment and logistics strategy that aligns with the company's growth targets, profitability goals, and customer satisfaction standards.
• Lead and manage large-scale operational initiatives, including third-party logistics (3PL) migrations, new warehouse openings, and upgrades to fulfillment infrastructure, ensuring seamless transitions and minimal disruption.
• Collaborate with cross-functional teams such as Product Development, Sales, Finance, and IT to create detailed supply chain readiness plans for new product launches and market expansions.
• Drive continuous improvement initiatives by analyzing current fulfillment processes, identifying bottlenecks, and deploying innovative solutions to enhance efficiency, reduce costs, and improve delivery times.
• Work with finance and sales teams to develop scenario models for inventory management, capacity planning, and market entry strategies, ensuring alignment with overall business objectives.
• Optimize the company's global delivery strategy by improving delivery estimates, reducing shipping costs, and increasing margins through process innovations and strategic partnerships.
• Standardize regional fulfillment operations into a cohesive, scalable global model that maintains high efficiency, data integrity, and operational consistency as the company expands.
• Lead efforts to implement new technologies and systems that support fulfillment operations, including warehouse management systems (WMS), enterprise resource planning (ERP), and e-commerce platform integrations such as Shopify Plus.
• Mentor and develop a high-performing global team, fostering a culture of accountability, strategic thinking, and continuous learning.
• Establish key performance indicators (KPIs) and metrics to monitor operational performance, identify areas for improvement, and report progress to executive leadership.
• Ensure compliance with relevant regulations and standards, including ITAR (International Traffic in Arms Regulations), to maintain legal and security standards across all operations.
• Promote a safety-first culture within fulfillment facilities and ensure adherence to health and safety protocols.
• Manage vendor relationships and negotiate contracts to secure favorable terms and service levels for logistics and fulfillment services.
• Stay informed about industry trends, emerging technologies, and best practices in global logistics and supply chain management to keep the organization at the forefront of innovation.

Requirements

• A Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field is required; a Master's degree such as an MBA or MS is highly preferred.
• Minimum of 10 years of experience in operations strategy, logistics, or supply chain management, with a proven track record of managing complex global projects in fast-paced, high-growth environments.
• Strong strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop actionable plans.
• Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, from executive leadership to warehouse staff.
• Demonstrated experience as a strategic partner to senior leadership, with the ability to translate business goals into operational initiatives.
• Proven project management skills, including managing multiple initiatives simultaneously, with a focus on delivering results on time and within budget.
• Results-oriented mindset with a focus on operational excellence and continuous improvement.
• Familiarity with global logistics, fulfillment technologies, and supply chain software systems.
• Ability to work effectively in a fast-paced, dynamic environment, managing ambiguity and changing priorities.
• Strong analytical skills, with proficiency in data analysis and scenario modeling.
• Knowledge of compliance standards such as ITAR and other relevant regulations affecting global logistics.

Nice to have

• Professional certifications such as PMP (Project Management Professional), Lean Six Sigma Black Belt, or APICS CSCP (Certified Supply Chain Professional).
• Extensive experience with global ERP and WMS systems, especially in integrating with e-commerce platforms like Shopify Plus.
• Background in management consulting or senior operations roles within a global organization.
• Experience working with international vendors, customs, and regulatory agencies.
• Knowledge of international trade regulations and import/export compliance.
• Familiarity with automation and robotics technologies used in fulfillment centers.

Skills & tools

• Proficiency in supply chain management software, warehouse management systems (WMS), and enterprise resource planning (ERP) tools.
• Strong data analysis skills, including experience with Excel, SQL, or other analytical tools.
• Familiarity with project management methodologies and tools such as MS Project, Asana, or Jira.
• Knowledge of logistics and fulfillment technologies, including automation, robotics, and tracking systems.
• Ability to develop and interpret operational KPIs and metrics to inform decision-making.
• Experience with e-commerce platforms and integrations, particularly Shopify Plus.

Practical notes

• We offer a competitive equity program through RSUs, along with comprehensive healthcare benefits, including medical, dental, and vision coverage.
• A 401K matching plan is available to support your long-term financial planning.
• Generous parental leave policies and tenure-based sabbaticals are designed to promote work-life balance.
• We support flexible work arrangements and provide on-site amenities such as healthy meals, professional development programs, and wellness initiatives.
• Our culture emphasizes diversity, equity, and inclusion, and we encourage all qualified candidates to apply, regardless of background or experience.
• The role involves on-site work at our Somerville, MA location; remote or hybrid arrangements are not applicable unless explicitly stated.
• We are committed to maintaining a safe and compliant workplace, adhering to all relevant regulations including ITAR.
• The position offers an exciting chance to lead transformative projects that impact global fulfillment operations and customer satisfaction.
• Our team values innovation, collaboration, and continuous learning, providing ample opportunities for professional growth and development.

Compensation

The total annual compensation for this role includes base salary and equity components. The salary range is $135,000 to $220,000 USD, depending on experience, qualifications, and contributions.