Manager, Operations Strategy & Transformation

About the role

In this position, you will play a critical role in supporting our fulfillment leadership team by spearheading strategic initiatives aimed at scaling and optimizing our global operations. You will be responsible for translating high-level strategic goals into detailed, actionable plans that enhance our supply chain, logistics, and fulfillment capabilities. Your work will involve managing complex projects, leading cross-functional teams, and implementing innovative solutions to improve efficiency, reduce costs, and ensure timely delivery of products to customers worldwide. This role requires a strategic thinker with strong operational expertise, excellent communication skills, and the ability to lead change in a fast-growing environment.

Key facts

What you'll do

• Develop and implement a comprehensive, long-term roadmap for global fulfillment and logistics operations, ensuring alignment with the company's growth objectives and profitability targets.
• Lead and manage major operational transitions, including the migration to third-party logistics providers, the launch of new warehouses, and the integration of advanced fulfillment technologies to improve throughput and accuracy.
• Collaborate closely with cross-functional teams such as Product Development, Sales, Finance, and Customer Service to ensure supply chain readiness for new product introductions (NPI), facilitating smooth and timely global product launches.
• Identify bottlenecks and inefficiencies within the Order-to-Delivery process and lead continuous improvement initiatives to optimize workflows, reduce lead times, and enhance customer satisfaction.
• Partner with Finance, Sales, and Product teams to develop detailed scenario models for market expansion, carrier negotiations, inventory management, and capacity planning, enabling data-driven decision-making.
• Enhance the company's global delivery strategy by working on initiatives to improve Estimated Delivery Dates accuracy, reduce shipping costs, and increase overall delivery reliability through innovative process improvements.
• Standardize regional fulfillment requirements into a cohesive, scalable global operating model that maintains efficiency, compliance, and data integrity as the organization expands.
• Mentor, develop, and lead a high-performing global operations team, fostering a culture of accountability, continuous learning, and strategic thinking.
• Drive cross-functional projects aimed at integrating new technologies, such as warehouse management systems (WMS) and enterprise resource planning (ERP) platforms, to streamline operations.
• Monitor key performance indicators (KPIs) related to fulfillment, logistics, and supply chain efficiency, providing regular reports and insights to executive leadership.
• Lead efforts to ensure compliance with all relevant regulations, including ITAR, and manage risks associated with global supply chain operations.
• Support the development of scalable processes that can adapt to future growth, including capacity planning and resource allocation strategies.

Requirements

• A Bachelor's degree in Supply Chain Management, Business, Engineering, or a related technical field is required; a Master's degree such as an MBA or MS is highly preferred.
• Over 10 years of relevant experience in operations strategy, logistics, or supply chain management, with a proven track record managing complex, global projects in dynamic environments.
• Strong strategic thinking and problem-solving skills, with the ability to navigate uncertainty and develop clear, actionable plans that align with business goals.
• Excellent communication and stakeholder management skills, capable of influencing both executive leadership and operational teams at all levels.
• Experience acting as a strategic partner to senior leadership, providing analytical support, project management expertise, and driving transformation initiatives.
• Demonstrated leadership ability, with experience mentoring teams and fostering a culture of continuous improvement and operational excellence.
• Results-oriented mindset with a focus on building scalable, efficient operations that support rapid growth and high customer satisfaction.
• Knowledge of global supply chain dynamics, logistics, and fulfillment processes, including familiarity with industry best practices.
• Ability to manage multiple projects simultaneously, prioritize effectively, and adapt to changing business needs.
• Experience working with cross-functional teams and managing vendor relationships, including negotiations with logistics providers and technology vendors.

Nice to have

• Professional certifications such as PMP (Project Management Professional), Lean Six Sigma Black Belt, or APICS CSCP.
• Extensive experience with global ERP systems and warehouse management systems (WMS), as well as e-commerce platforms like Shopify Plus.
• Background in management consulting or senior operations roles within a global organization, with a focus on supply chain transformation.
• Familiarity with compliance requirements such as ITAR and other international trade regulations.
• Experience working in high-growth technology or manufacturing companies, particularly in fast-paced, innovative environments.

Skills & tools

• Proficiency in supply chain management software and analytical tools to monitor and improve operational performance.
• Strong knowledge of project management methodologies and tools to lead cross-functional initiatives effectively.
• Familiarity with logistics and fulfillment technologies, including warehouse automation and transportation management systems.
• Data analysis skills to interpret KPIs, identify trends, and support decision-making processes.
• Ability to develop and present reports, dashboards, and strategic recommendations to executive leadership.

Practical notes

• Visa sponsorship is available for qualified candidates, supporting international applicants to work in the United States.
• The company offers a comprehensive benefits package, including healthcare coverage, 401K matching, and generous parental leave policies.
• Employees have access to professional development opportunities, including training programs and industry conferences.
• The company fosters a vibrant, inclusive culture with various community events and initiatives to promote engagement and collaboration.
• Compensation includes a base salary ranging from $135,000 to $220,000 USD, depending on experience and qualifications, along with equity in the form of RSUs.
• The role requires on-site presence at the Somerville, MA office, with no mention of remote or hybrid work arrangements.
• The company emphasizes operational excellence, innovation, and scalability, supporting employees in driving impactful change within the organization.