Senior 3PL Program Manager

About the role

At Form Labs, we are transforming the way ideas become reality through innovative 3D printing solutions. We are seeking a highly skilled Senior 3PL Program Manager to oversee our regional third-party logistics partners. In this role, you will be responsible for managing outbound logistics operations, ensuring timely and cost-effective delivery of products to our customers. Your focus will be on optimizing logistics processes, reducing costs, and maintaining high service levels, all while supporting the company's growth and operational excellence. This position offers an exciting opportunity to influence supply chain efficiency and customer satisfaction in a fast-paced, innovative environment.

Key facts

What you'll do

• Manage the daily operations of regional outbound logistics, working closely with third-party logistics providers to ensure adherence to service level agreements related to order processing, packaging, and shipping timelines.
• Analyze fulfillment and shipping budgets regularly, identifying opportunities for cost savings through techniques such as zone skipping, carrier route optimization, and freight consolidation.
• Collaborate with the Data/Systems team to develop and maintain dashboards that track key performance indicators such as on-time delivery rates, in-full delivery percentages, shipping margin losses, and other critical metrics.
• Prepare the regional logistics infrastructure for new product launches and seasonal demand spikes by coordinating capacity planning, resource allocation, and process adjustments.
• Regularly review and update outbound routing guides to optimize carrier selection, balancing cost efficiency with delivery speed and reliability to meet customer expectations.
• Incorporate delivery exception data into continuous improvement initiatives, analyzing failed deliveries and identifying root causes to implement corrective actions that reduce reshipment costs and improve delivery success rates.
• Support and mentor junior logistics coordinators by sharing analytical techniques, helping them utilize logistics data to advocate for operational improvements, and assisting in vendor negotiations.
• Develop and implement reverse logistics strategies, including product returns and exchanges, ensuring compliance with company policies and customer satisfaction goals.
• Manage cross-border shipping processes, focusing on compliance with international regulations, customs documentation, and transit time optimization to ensure smooth international deliveries.
• Work closely with cross-functional teams such as Customer Service, Warehouse Operations, and Finance to align logistics strategies with overall business objectives and customer satisfaction targets.
• Track and report on logistics performance metrics, providing insights and recommendations to senior management for strategic decision-making and process improvements.
• Lead initiatives to improve logistics efficiency, reduce costs, and enhance the overall customer experience by leveraging data-driven insights and industry best practices.
• Coordinate with vendors and carriers to negotiate rates, service levels, and contractual terms, ensuring the company receives optimal service at competitive prices.
• Monitor compliance with ITAR regulations and other relevant legal requirements, ensuring logistics operations adhere to all applicable laws and standards.
• Maintain documentation related to logistics processes, vendor agreements, and compliance standards to support audits and continuous improvement efforts.

Requirements

• Bachelor's degree in Supply Chain Management, Business, Finance, or a related discipline.
• Several years of experience in e-commerce fulfillment, outbound logistics, or third-party logistics management, with a proven track record of managing logistics operations effectively.
• Strong financial skills, including experience managing logistics budgets, conducting freight audits, and performing cost-benefit analyses to identify savings opportunities.
• Excellent analytical abilities, with proficiency in interpreting ERP/WMS data and translating insights into actionable strategies for operational improvement.
• Strong communication and stakeholder management skills, capable of engaging effectively with warehouse teams, logistics vendors, finance professionals, and internal leadership.
• Proven problem-solving skills, especially in resolving complex operational challenges while maintaining a focus on customer satisfaction and company profitability.
• Experience with logistics optimization techniques, including route planning, carrier negotiations, and performance metrics tracking.
• Ability to manage multiple projects simultaneously, prioritize tasks, and adapt to changing business needs in a fast-paced environment.
• Knowledge of international shipping regulations, customs procedures, and compliance standards such as ITAR.
• Familiarity with supply chain management software, ERP systems, and data analysis tools.

Nice to have

• Advanced skills in Excel, including Power Query or VBA, for data manipulation and reporting.
• Experience working with Shopify's fulfillment processes and its integration with third-party logistics networks.
• Knowledge of total landed cost modeling, including understanding the implications of international VAT, taxes, and tariffs on regional logistics.
• Familiarity with global freight forwarding, customs clearance, and cross-border shipping regulations.
• Experience with international shipping carriers and negotiations to optimize transit times and costs.
• Understanding of international trade compliance and export/import regulations.

Skills & tools

• Data analysis and reporting
• Logistics and supply chain management
• Budget management and cost reduction strategies
• Stakeholder engagement and communication
• ERP/WMS systems familiarity
• Freight audit and payment processing
• Performance metrics tracking and dashboard creation
• Vendor negotiation and management
• International shipping and customs compliance

Practical notes

• This is an on-site role based in Somerville, MA. The position requires working closely with logistics providers, internal teams, and external vendors to ensure seamless outbound operations.
• The role involves managing multiple projects, analyzing complex data, and implementing process improvements to optimize logistics performance.
• The annual salary range for this position is $75,000 to $115,000, depending on experience and skills.
• Full-time employees are eligible for equity in the form of restricted stock units (RSUs), aligning your success with the company's growth.
• The role may involve occasional travel to vendor sites or logistics hubs as needed to support operational initiatives.
• Candidates should be prepared to demonstrate strong analytical skills, problem-solving abilities, and effective communication during the interview process.