Coordinator, Embedded

About the role

You own the coordination of all care activities for patients within a senior living facility in Hammonton, NJ, ensuring that Ennoble Care delivers on its promise of high quality, compassionate service. You are the central hub for communication, linking clinicians, patients, families, and facility staff to maintain a seamless care experience. This role requires you to manage individual care plans with precision, using clinical judgment to adapt to changing patient needs while upholding the company motto that caring is an honor. You will foster trust and positive relationships through consistent, empathetic engagement with every stakeholder. Your organizational skills will directly impact patient outcomes and the efficiency of the care team. You are responsible for monitoring compliance with care management programs and driving positive results through proactive oversight. In this position, you contribute to the growth and reliability of Ennoble Care's mission across multiple states by providing structured, patient-centered support. You will serve as a key advocate for patients, ensuring their voices are heard and their care plans are executed flawlessly.

Key facts

What you'll do

Coordinate individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system.

Initiate frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes.

Document all client communications, whether verbal or written, with accuracy and attention to detail.

Communicate effectively to and from Primary Care Clinician or designee regarding patient emergent needs and life-threatening episodes to ensure comprehensive care plans.

Keep Team Supervisor informed of all issues that pertain to the care plan process and any known or perceived risks to patient well-being.

Collaborate with various cross-organizational areas to satisfy the needs of Ennoble Care's patients, their family members, and partner facilities.

Master the use of technology, including secure email, telephone systems, and electronic medical records, to support daily workflows.

Adhere strictly to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications.

Exhibit excellent customer service skills that generate positive feedback from both customers and patients.

Support the department as a positive team member by contributing constructively to the success of all colleagues.

Utilize office equipment such as computers, telephones, and copy machines to fulfill job responsibilities efficiently.

Maintain consistent availability to address patient and family concerns during assigned daytime hours in a senior living facility.

Demonstrate adaptability and composure while working in a fast-paced healthcare environment.

Engage in continuous learning to understand basic healthcare terms, conditions, roles, and care principles relevant to the position.

Requirements

Must be comfortable speaking on the phone for extended periods throughout the workday.

Must demonstrate compassion and empathy toward patients, consistently delivering exceptional customer service.

Must take accurate notes and document each task in a timely and precise manner.

Must be able to multitask between different patients and workstreams while remaining organized and efficient.

Must thrive in a fast-paced environment and manage high workloads without compromising quality.

Must be able to work full-time, Monday through Friday, during daytime hours at the client's senior living facility in Hammonton, NJ.

Must be proficient in using a computer and have strong skills in Outlook and other Microsoft Office programs.

Must possess knowledge of basic healthcare terms, conditions, roles, and fundamental care principles.

Must successfully pass a drug screen and background check as part of the hiring process.

Must maintain a positive attitude, adapt positively to change, function effectively as a team player, and be willing to learn new skills continuously.

Candidates must disclose any current or future need for employment-based immigration sponsorship, including OPT, STEM OPT, or visa sponsorship, before an offer of employment is extended.

Nice to have

Only if the source specifies preferred qualifications or conditions, those items may be included here; in this case, no additional Nice to Have criteria are provided in the source material.

Practical notes

This is a full-time, in-office position located at a senior living facility in Hammonton, New Jersey. The role requires daytime hours from Monday through Friday. Candidates must be willing to work on-site and comply with facility access guidelines. There is no mention of remote work options, travel requirements, or specific visa sponsorship details in the source. The position offers an hourly rate of $19.00 and qualifies employees for a comprehensive benefits package, paid time off, paid holidays, 401(k) with company match, and other support programs.