Patient Care Coordinator

About the role

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today.

What you'll do

Ennoble Care is seeking a full-time Care Coordinator to join our Waco, Texas Home Office team. This on-site/in-office role serves as a key member of our interdisciplinary care team, supporting patients through proactive care coordination, collaboration, and a patient-centered approach. The hired individual will own the coordination and management of patient care activities, ensuring seamless continuity of care and positive patient outcomes through the use of electronic medical records. This role works closely alongside fellow Care Coordinators, providers, patients, families, and clinical staff to resolve barriers to care and maintain timely follow-up. The position requires demonstrating professionalism, empathy, and strong organizational skills while managing multiple priorities in a fast-paced environment. The successful candidate will utilize office technology and communicate professionally across phone, email, and in-person interactions to support daily operations.

Coordinate and manage patient care activities through Ennoble Care's electronic medical record (EMR) system, supporting continuity of care and positive patient outcomes.

Support day-to-day clinical workflows by assisting with referrals, laboratory orders and follow-up, medication refill requests, durable medical equipment (DME) coordination, and other care coordination tasks.

Maintain frequent communication with patients, providers, families, and interdisciplinary teams to address patient needs, resolve barriers to care, and ensure timely follow-up.

Document all patient interactions accurately and communicate changes in condition, concerns, or urgent matters promptly to the appropriate clinical team members.

Demonstrate professionalism, empathy, strong organizational skills, and excellent customer service while effectively managing multiple priorities in a fast-paced environment.

Utilize EMR systems, secure email, Microsoft Office, telephone systems, and other office technology while contributing positively to daily operations and team collaboration.

Serve as a primary liaison to facilitate communication between patients, families, and clinical staff to promote care plan adherence.

Monitor patient schedules and provider availability to optimize visit coordination and reduce delays in care delivery.

Assist in the implementation of remote patient monitoring and chronic care management programs as directed by clinical leadership.

Support quality improvement initiatives by tracking outcomes and providing feedback to improve patient satisfaction and operational efficiency.

Requirements

Legally authorized to work in the United States of America.

Active Medical Assistant (MA/CMA) certification required or comparable clinical credential with at least one year of clinical experience.

Strong knowledge of healthcare terminology, diagnoses, medications, patient care coordination principles, and clinical workflows.

Highly preferred: experience supporting providers, coordinating patient care, and or working in a medical office or family practice setting.

Comfortable spending a significant portion of the day on the phone communicating with patients, families, and care teams.

Demonstrates professionalism, compassion, empathy, and exceptional customer service with a patient-centered approach.

Strong organizational, documentation, and time-management skills with the ability to multitask and manage multiple priorities in a fast-paced environment.

Professional communication skills across phone, email, Microsoft Teams, and in-person interactions.

Proficient in Microsoft Office applications, including Outlook, Word, and Excel, and comfortable learning new technologies and EMR systems.

Ability to adapt positively to change, work collaboratively as part of a team, and continuously learn new skills.

Must be able to work full-time, Monday through Friday, 8:00 am to 5:00 pm CST, on-site/in-office in Waco, Texas.

No weekends, evenings, nights, or on-call requirements.

Seven company-paid holidays annually.

Must successfully complete a background check.

What we offer

Ennoble Care fosters an integrated, respectful culture that values accountability, meaningful impact, and long-term professional growth based on performance and organizational needs.