[DID] Product Specialist

About the role

As a Product Specialist at Danaid, you will play a role in bridging the gap between our innovative product offerings and our customers. Your primary focus will be to ensure that our products meet the needs of our clients while also providing insights that drive product enhancements. This position is ideal for someone who possesses a strong understanding of product management and customer engagement, and who is eager to contribute to a dynamic team in a fast-paced environment. You will work closely with cross-functional teams to ensure that our products not only meet market demands but also exceed customer expectations.

Key facts

What you'll do

• Collaborate with product development teams to understand product specifications and features, ensuring alignment with customer needs.
• Conduct market research to identify trends, customer preferences, and competitive landscape, providing actionable insights to the product team.
• Serve as the primary point of contact for customers, addressing inquiries, providing product demonstrations, and gathering feedback for continuous improvement.
• Develop and deliver training materials and sessions for internal teams and customers to enhance product knowledge and usage.
• Assist in the creation of marketing materials that effectively communicate product benefits and features to target audiences.
• Monitor product performance metrics and customer satisfaction scores, identifying areas for improvement and reporting findings to stakeholders.
• Participate in product launches and promotional events, ensuring that all aspects of the product introduction are executed flawlessly.
• Work closely with sales teams to provide them with the necessary tools and information to effectively sell the product.
• Analyze customer feedback and usage data to inform product iterations and enhancements, ensuring the product remains competitive in the market.
• Maintain up-to-date knowledge of industry trends and best practices, applying this knowledge to improve product offerings.
• Collaborate with customer support teams to resolve product-related issues and ensure a customer experience.
• Prepare regular reports on product performance, customer feedback, and market trends for management review.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in product management, product marketing, or a related role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Proven ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Familiarity with product management tools and methodologies, such as Agile or Scrum.
• Experience in conducting market research and customer interviews to gather insights.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
• Ability to adapt to changing priorities and work effectively under pressure.

Nice to have

• Experience in the tech or software industry, particularly in product development or customer engagement.
• Knowledge of user experience (UX) design principles and practices.
• Familiarity with data analysis tools and techniques, such as Google Analytics or Tableau.
• Previous experience in a customer-facing role, such as sales or customer support.
• Proficiency in additional languages is a plus, especially Bahasa Indonesia.

Skills & tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience with project management software, such as Trello, Asana, or Jira.
• Familiarity with CRM systems, such as Salesforce or HubSpot.
• Strong understanding of digital marketing strategies and tools.
• Ability to create engaging presentations and training materials.

Practical notes

• This position is based in Jakarta Selatan, DKI Jakarta, and may require occasional travel for customer visits or industry events.
• The contract duration and specific terms will be discussed during the interview process.
• Candidates should be prepared to provide examples of previous work or projects related to product management or customer engagement.
• Danaid is committed to fostering a diverse and inclusive workplace and encourages applications from individuals of all backgrounds.

META

Company: Danaid

Title: [DID] Product Specialist

Listed

location: Jakarta Selatan, DKI Jakarta

Job type: Contract

Apply URL: https://danaid.bamboohr.com/careers/1184

About the company

In Greek mythology, the Danaïdes, also Danaides or Danaids, were the fifty daughters of Danaus, king of Libya. In the most common version of the myth, the daughters were forced to marry the sons of Danaus' brother Aegyptus. In retaliation, Danaus commanded them to kill their husbands on their wedding night, and all but one, Hypermnestra, obeyed.