Senior Project Manager (Digital

About the role

The Senior Project Manager guides digital projects that power a high-traffic website, aligning creative, technology, and business teams to advance product marketing. This role leads end-to-end delivery across all digital products while maintaining innovation and Internet standards. The position translates strategic objectives into executable digital roadmaps and ensures every initiative meets defined business outcomes. You will act as the central coordination point for complex digital programs, balancing stakeholder needs with technical feasibility. This role upholds rigorous quality standards while fostering a collaborative environment across distributed teams. You will champion best practices in digital delivery and continuous process improvement. The work requires a balance of structured execution and adaptive problem-solving to meet evolving market demands.

Key facts

What you'll do

Sprint and backlog planning translate project goals into actionable website build timelines. Sprint and backlog planning coordinate development tasks and prioritize work for digital product delivery. Client collaboration with the Account Lead clarifies objectives and builds consensus on project success criteria. Client collaboration guided by the Account Lead ensures expectations align and decisions are facilitated throughout the engagement. Cross-functional leadership directs strategy, research, creative, development, and QA for website redesign and rebuild initiatives. Cross-functional leadership synchronizes multidisciplinary teams to achieve unified outcomes across digital channels. JIRA, Smartsheet, Keynote, and Figma track scope, status, and deliverables throughout the project lifecycle. JIRA, Smartsheet, Keynote, and Figma provide structured workflows and visual communication for project tracking. Project planning develops comprehensive plans with budgets that protect client interests and support strategic objectives. Risk management oversees project risks, manages changes, and monitors roadmap development and revenue forecasting. Progress reporting communicates status, scope, and deliverables to stakeholders at defined intervals. Progress reporting provides regular updates to stakeholders to maintain transparency and alignment. Quality delivery facilitates meetings and manages risks to ensure quality standards for all digital outputs. Quality delivery safeguards that every website deliverable meets defined quality and usability standards. Team environment creates conditions that drive motivation and recognition for high-performance outcomes.

Requirements

Candidates hold a Bachelor's degree as a minimum educational requirement. Experience managing websites and digital platforms demonstrates familiarity with digital communication technologies. Experience leading website builds and redesigns includes at least some familiarity with Adobe Experience Manager. Experience spans seven or more years in digital project management supporting marketing and development. Experience covers seven or more years managing product launches, campaigns, platforms, and corporate initiatives. Experience includes four or more years developing marketing content for multiple digital platforms and partners. Proficiency with office and project management tools includes Smartsheet, Excel, Jira, Figma, and Keynote. Skills encompass managing and controlling scope, schedule, budget, resources, and change management. Skills apply project management principles, including sprint methodology, change management, and revenue forecasting. Skills enable management of team conversations with clients about scope, schedule, budget, roadmaps, objectives, and strategies.

Practical notes

The role requires on-site work for a minimum of 3 days per week at the San Jose, Costa Rica location. Critical Mass is an equal opportunity employer, and hiring decisions are made by human team members, supported by structured interviews and assessments.

Nice to have

Digital project management focuses on coordinating cross-functional teams across web, campaign, and product initiatives. Agile and sprint methodologies are commonly used to deliver iterative improvements to digital properties. Project management tools such as JIRA and Smartsheet help track progress, risks, and changes. Design and collaboration tools like Figma and Keynote support stakeholder communication and creative reviews. Senior-level roles require experience with strategy, revenue forecasting, and client-facing leadership in digital environments.