Program Director (Digital & Creative Projects)

About the role

This position drives delivery excellence for a portfolio of creative initiatives. You will define program scope, coordinate project managers, and ensure strict adherence to client briefs. The role involves direct financial oversight and mentorship of emerging staff. You will establish department standards and shape long-term account strategies. You will design intake procedures and document essential project artifacts to ensure smooth transitions between departments. Furthermore, you will establish operational frameworks for programs, including tracking resourcing, tools, and templates for project teams. You will also lead status reviews, client presentations, and retrospective sessions to identify areas for improvement.

Key facts

What you'll do

Establish operational frameworks for programs, including tracking resourcing, tools, and templates for project teams.

Design intake procedures and document essential project artifacts to ensure smooth transitions between departments.

Lead status reviews, client presentations, and retrospective sessions to identify areas for improvement.

Maintain financial oversight by managing forecast updates, burn tracking, and the approval of invoices and purchase orders.

Facilitate cross-functional collaboration to keep projects aligned with the client brief and resolve delivery blockers.

Promote project management standards and lead learning sessions to translate insights into departmental processes.

Build partnerships to synchronize roadmaps, clarify scope, and uncover growth opportunities within existing client accounts.

Monitor performance indicators, prepare reports for finance discussions, and adjust plans based on capacity and risk assessments.

Serve as the primary client contact, managing communications, setting expectations, and protecting team capacity.

Analyze post-launch outcomes, document best practices, and influence templates to enhance future program quality.

Requirements

You possess a deep understanding of client businesses, goals, and competition to anticipate needs proactively.

You lead status meetings, client reviews, and stakeholder presentations with clarity for diverse audiences.

You have experience guiding cross-disciplinary integration within varied agency operating models and delivery structures.

You can evaluate project plans and adjust scope, approach, financials, and delivery models as circumstances evolve.

You have supported roadmap planning, forecasting, and financial discussions in previous roles.

You communicate team structures, resourcing plans, and program objectives clearly to all stakeholders.

You have structured and led status meetings, client reviews, and presentations that drove decisions.

You have managed pitch development and RFP processes, including scope definition, approach, team structure, and budgets.

You partner with client service or account leads to direct pipeline and portfolio priorities and growth initiatives.

You actively promote project management fundamentals and elevate the discipline across teams.

Nice to have

Experience organizing, documenting, and showcasing delivery excellence to internal and external audiences.

What you'll do

Critical Mass designs digital experiences centered on real customer needs. Teams collaborate across research, design, and delivery to shape intuitive interfaces and dependable services.

The team values clear communication, shared ownership, and thoughtful experimentation. People work together to explore problems, test ideas, and refine solutions. Opportunities are open to designers, researchers, and builders who care about impact and sustainable workflows.

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