Project Manager (Digital)
Job description
About the role
Digital project work moves through structured phases from initial planning to final delivery. Teams coordinate execution, quality, and outcomes for website and campaign initiatives.
Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.
Key facts
What you'll do
Project plans for website development, content updates, landing pages, and email campaigns are defined and adapted.
Meetings are run, discussions are led, decisions are recorded, and action items are tracked to ensure follow-through.
Communication for assigned projects is handled for internal teams and clients to align objectives and expectations.
Project health is monitored through budget oversight, timeline adherence, resource allocation, and progress reporting to support timely adjustments.
Project status, risks, and recommendations are shared with stakeholders to support informed decision-making.
Client objectives are clarified, expectations are aligned, and successful project outcomes are delivered through structured engagement.
Processes for project delivery, workflows, and team collaboration are evaluated and refined to increase efficiency.
Project reviews, retrospectives, and continuous improvement efforts are supported to strengthen team performance.
A positive team environment is nurtured, and project delivery best practices are advanced through collaboration.
Requirements
3 5+ years of project management experience within creative, digital, advertising, marketing, or customer experience agencies.
Hands-on management of website projects, including builds, redesigns, CMS updates, landing pages, maintenance, and email campaigns from planning through launch.
Experience managing multiple concurrent projects in a fast-paced, client-facing context.
Understanding of digital project management principles, methodologies, and delivery frameworks for structured execution.
Management of project budgets, timelines, scope, risks, dependencies, and stakeholder expectations.
Collaboration with cross-functional teams including UX, Design, Development, QA, Strategy, Creative, and Production.
Strong verbal and written communication skills for technical and non-technical audiences.
Exceptional organizational skills and attention to detail in complex project environments.
Ability to build relationships and work effectively with cross-functional partners.
Proficiency with project management and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Teams, or similar platforms.
Strong problem-solving, prioritization, and decision-making capabilities.
Advanced English communication skills in both written and verbal formats.
Independence in managing competing priorities and deadlines while maintaining quality.
Experience coordinating digital asset production and working with creative teams to deliver high-quality website and email experiences.
Practical notes
This role requires office-based work with a minimum of 3 days per week in San Jose, Costa Rica.
Typical interview steps
Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.
Career growth
Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.
Questions to ask
Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.