Strategic Solutions Engineer

About the role

Become a part of a dynamic organization dedicated to enhancing productivity and efficiency for its users. In this role, you will work closely with sales and customer success teams to attract new clients, nurture existing relationships, and drive revenue growth. As a technical authority, you will present innovative solutions and tackle challenges faced by clients, ensuring they receive the best possible service.

Key facts

What you'll do

• Collaborate with sales and customer success teams to deliver comprehensive technical product insights and integration solutions to both prospective and existing clients.
• Design, implement, and oversee proof-of-value initiatives that are customized to meet the unique needs of specific customers.
• Develop tailored reports and interactive dashboards that cater to the management teams of potential clients, enhancing their decision-making capabilities.
• Assist in the technical and functional components of requests for proposals (RFPs), ensuring clarity and precision in the submissions.
• Keep abreast of the latest product features and maintain up-to-date demo environments for sales presentations.
• Provide dedicated support to clients situated in the Pacific Northwest region, ensuring their needs are met effectively.
• Engage in training and workshops to enhance the skills of sales and customer success teams regarding technical product offerings.
• Analyze customer feedback and market trends to inform product development and improve service delivery.
• Participate in strategic planning sessions to align product offerings with market demands and customer expectations.
• Foster strong relationships with clients, acting as a trusted advisor to guide them through technical challenges and solutions.
• Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for upselling or cross-selling additional services.
• Document and share best practices and success stories to enhance team knowledge and improve overall performance.

Requirements

• This hybrid role is based in the Pacific Northwest U.S., ideally near Seattle, and involves occasional travel for client engagements, enterprise deal support, and team collaboration sessions.
• Proven experience in designing and implementing automated workflows using AI technologies, including autonomous agents for task management and multi-step decision-making processes.
• A minimum of 6 years in customer-facing technology roles, such as pre-sales, consulting, implementation, or sales enablement, is required.
• At least 2 years of successful experience working with commercial or enterprise-level clients.
• Familiarity with application deployment processes that support cloud transformation, change management, and organizational adoption is essential.
• Excellent customer interaction skills, with the ability to guide both technical and executive stakeholders toward achieving desired outcomes.
• A creative mindset for problem-solving, along with a willingness to learn new technologies and a technical foundation sufficient for developing simple custom solutions.
• Demonstrated expertise in business process mapping and diagramming, with experience in consumption-based and value-based selling strategies to align solutions with customer objectives.
• Practical knowledge of AI and Large Language Models (LLMs), integration platforms (such as Unito, Workato, Zapier, Integromat), web services, and APIs is highly beneficial.
• Willingness to travel up to 50% of the time is required for this position.

Nice to have

• Experience in a startup environment, demonstrating adaptability and a proactive approach to challenges.
• Familiarity with project management methodologies and tools, enhancing collaboration and efficiency.
• Background in software development or technical support, providing a deeper understanding of product functionalities.

Skills & tools

• Proficiency in AI and automation tools, with a strong understanding of integration platforms and APIs.
• Expertise in data visualization and reporting tools to create impactful dashboards and reports.
• Strong analytical skills to assess client needs and tailor solutions accordingly.

Practical notes

Visa sponsorship is not available for this position, as it falls outside the engineering and product departments. ClickUp utilizes AI and machine learning tools to assist in the application review process, supporting human decision-making. For any inquiries or accommodation requests during the recruitment process, please reach out to AskPeople@ClickUp.com.