Associate Vice President, Change Management

About the role

Jarrard Inc. is a U.S. Top 10 strategic communications consulting firm focused exclusively on healthcare and the unique opportunities and challenges inherent in this sector. Founded in 2006, the firm has worked with more than 1,500 clients across 48 states and has led communications and political strategy on $75+ billion in announced M&A and partnership transactions. The firm partners with leaders across the spectrum of healthcare in high stakes moments of growth, innovation, change, and reputational/public affairs challenges. This array of specialized services is tailored to support leaders in the most impactful parts of the ecosystem that are essential in transforming U.S. healthcare for the better. In 2020, Jarrard Inc. joined Chartis, one of the nation's leading healthcare advisory firms, and operates as a division under an independent brand. Chartis is a comprehensive advisory firm dedicated to transforming healthcare. With an unparalleled depth of expertise in strategic, clinical, financial, and digital transformation Chartis helps leading academic medical centers, hospitals and health systems, integrated delivery networks, children's hospitals, physician enterprises, payers, and healthcare service organizations achieve transformative results. Across both Jarrard and Chartis, the team is fortunate to have extraordinarily talented people working in the firm - all brought together around the unifying mission "to improve healthcare," a shared dedication to the firm's core values, and the emphasis placed on creating an environment that enriches the experiences of the firm's clients, colleagues, and communities. Jarrard has offices in Nashville, TN and as part of Chartis has offices in Chicago, IL, New York, NY, Washington D.C., and Boston, MA. Remote work is allowed. For more information, visit jarrardinc.com and chartis.com.

We are seeking an Associate Vice President (AVP) to lead technology transformation engagements that help healthcare organizations successfully adopt and scale digital, AI, and enterprise technology solutions. This leader will bring a strategic, human-centered approach to transformation - ensuring that complex technology initiatives translate into meaningful behavior change, sustained adoption, and measurable outcomes.

Aligned with Jarrard's Technology Transformation practice, this role sits at the intersection of strategic communications, organizational change, and technology enablement. The AVP will serve as a senior advisor to healthcare executives, helping organizations navigate large-scale system implementations, digital modernization, and innovation efforts by activating leadership, aligning stakeholders, and embedding change into the fabric of the organization. This role requires both systems-level thinking and practical execution, with the ability to connect enterprise strategy to frontline adoption across clinical, operational, and administrative environments.

Key facts

What you'll do

• Serve as a senior lead for technology transformation engagements, including EHR/ERP implementations, digital transformation, AI enablement, and large-scale system rollouts.
• Partner with C-suite and executive leaders to translate technology strategies into clear, actionable change and communications plans.
• Design and execute end-to-end change strategies that drive adoption of new technologies, workflows, and operating models.
• Lead stakeholder analysis and segmentation, tailoring engagement approaches across clinicians, operators, IT, and leadership.
• Build and activate change networks to scale adoption and sustain transformation across complex health systems.
• Develop and lead strategic communications strategies that articulate the "why," reinforce behavior change, and align diverse audiences.
• Integrate organizational design and operating model considerations into change strategies, particularly in provider environments.
• Apply data-driven methods (readiness assessments, adoption metrics, engagement analytics) to continuously improve outcomes.
• Act as a trusted advisor in high-stakes transformation efforts, navigating risk, resistance, and ambiguity.
• Bring strong program management discipline, ensuring delivery against timelines, budgets, and outcomes.
• Lead multi-disciplinary teams to deliver high-quality, on-time, and on-budget work.
• Mentor and develop junior team members in management, communications, and client leadership.
• Ensure consistent excellence in deliverables, including strategic plans, messaging platforms, engagement campaigns, and leadership tools.
• Be aware of team utilization and capacity opportunities by engaging with your direct reports and communicating with supervisors.
• Provide day-to-day team leadership while identifying opportunities for continuous improvement in processes, systems, and client service.
• Partner with principals to define and elevate practice standards, ensuring offerings remain cutting edge and differentiated in the market.
• Collaborate with colleagues across practices to design integrated solutions that address the full scope of client challenges.
• Track and communicate performance metrics related to client outcomes, team health, and business growth.
• Represent the firm in external forums, contributing to thought leadership and the firm's reputation as a trusted advisor.

Requirements

• Bachelor's degree required; advanced degree preferred.
• 10+ years of relevant experience in change management, communications, or a related field within healthcare or highly regulated industries.
• Demonstrated experience leading large-scale technology transformations, including EHR, ERP, and digital platforms.
• Proven track record of developing and executing change management strategies that drive adoption and measurable results.
• Exceptional client service and leadership skills with a demonstrated ability to manage and develop high-performing teams.
• Strong written and verbal communication skills, with the ability to tailor messages for diverse stakeholders.
• Experience working with healthcare executives and cross-functional teams in complex, matrixed organizations.
• Willingness to travel as required to support client needs, potentially including evenings and weekends to meet project demands.

Nice to have

• Experience in healthcare technology, digital transformation, or AI implementation contexts.
• Background in provider environments such as academic medical centers, health systems, or hospitals.
• Familiarity with healthcare policy, regulatory, or compliance landscapes.
• Experience with data-driven change measurement and adoption analytics.
• Demonstrated success in managing high-stakes, high-visibility initiatives.

Practical notes

Jarrard has offices in Nashville, TN and as part of Chartis has offices in Chicago, IL, New York, NY, Washington D.C., and Boston, MA. Remote work is allowed. Willingness to travel as required to support client needs, potentially including evenings and weekends to meet project demands.

For more information, visit jarrardinc.com and chartis.com.