IT Support Specialist

About the role

As an , you will play a vital role in ensuring the smooth operation of our technology systems and providing exceptional support to our users. Located in the vibrant district of Maltepe, Istanbul, you will be part of a dynamic team dedicated to delivering high-quality IT services. Your expertise will help us maintain a productive work environment, troubleshoot technical issues, and enhance user satisfaction across the organization. This full-time position offers a unique opportunity to grow your skills in a fast-paced tech environment while contributing to the success of a leading digital entertainment company.

Key facts

What you'll do

• Provide first-line support for IT-related inquiries and issues, ensuring timely and effective resolution of user problems.
• Troubleshoot hardware and software issues across various platforms, including desktops, laptops, and mobile devices.
• Assist in the setup, configuration, and maintenance of IT equipment, including servers, networking devices, and peripherals.
• Monitor system performance and security, performing regular checks and updates to ensure optimal functionality.
• Collaborate with cross-functional teams to implement IT projects and initiatives that enhance operational efficiency.
• Maintain accurate documentation of support requests, resolutions, and IT inventory to facilitate knowledge sharing and reporting.
• Conduct training sessions for employees on new software and tools, promoting best practices in IT usage.
• Manage user accounts and permissions in various systems, ensuring compliance with security protocols.
• Respond to emergency IT issues promptly, providing on-site support as needed to minimize downtime.
• Stay updated on the latest technology trends and developments to recommend improvements and upgrades to existing systems.
• Assist in the development and implementation of IT policies and procedures to enhance service delivery.
• Provide support for remote users, ensuring they have the necessary tools and resources to work effectively from various locations.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• A minimum of 2 years of experience in IT support or a similar role, preferably in a corporate environment.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications (Microsoft Office, collaboration tools).
• Familiarity with networking concepts, including TCP/IP, DNS, and DHCP, as well as experience with network troubleshooting.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
• Experience with ticketing systems and remote support tools is a plus.
• A proactive attitude towards learning and adapting to new technologies and processes.
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous but not mandatory.

Nice to have

• Experience in a fast-paced tech environment, particularly in the gaming or digital entertainment industry.
• Knowledge of cloud services and virtualization technologies (e.g., AWS, Azure, VMware).
• Familiarity with cybersecurity principles and practices, including endpoint protection and data privacy.
• Additional language skills, particularly in Turkish and English, are highly valued.

Skills & tools

• Proficient in using IT support tools and software for ticket management and remote assistance.
• Strong analytical skills to assess and resolve technical issues efficiently.
• Familiarity with database management and basic scripting languages is a plus.
• Ability to prioritize tasks effectively in a busy work environment.

Practical notes

• This position is based in Istanbul, Maltepe, and may require occasional travel to other company locations.
• Candidates must be eligible to work in Turkey; visa sponsorship is available for qualified applicants.
• The work schedule may include occasional after-hours support to address urgent issues.
• Interested candidates can apply through the provided link: [Azerion Careers](https://azerion.bamboohr.com/careers/728).

Join us at Azerion, where your skills and passion for technology can make a significant impact in the digital entertainment landscape. We look forward to your application!