Client Services Manager

About the role

Bamboohr is seeking a dedicated Client Services Manager to join our dynamic team in New York City. This pivotal role involves overseeing client relationships and ensuring that our services meet the highest standards of quality and effectiveness. The ideal candidate will possess a blend of strategic thinking and hands-on execution, enabling them to drive client satisfaction and retention. You will work closely with various departments to deliver exceptional service and foster long-term partnerships with our clients.

Key facts

What you'll do

• Develop and maintain strong relationships with clients, acting as the primary point of contact for all service-related inquiries and issues.
• Collaborate with internal teams to ensure that client needs are met and that projects are delivered on time and within budget.
• Analyze client feedback and performance metrics to identify areas for improvement and implement strategies to enhance service delivery.
• Conduct regular check-ins with clients to assess satisfaction levels and proactively address any concerns or challenges they may face.
• Prepare and present reports to clients detailing performance metrics, project updates, and recommendations for future initiatives.
• Lead onboarding sessions for new clients, ensuring they understand our services and how to maximize their value.
• Coordinate with sales and marketing teams to align client expectations with service offerings and promotional strategies.
• Stay updated on industry trends and best practices to provide clients with innovative solutions and insights.
• Manage client contracts and ensure compliance with service level agreements (SLAs).
• Facilitate training sessions for clients on new products or services, ensuring they are well-equipped to utilize our offerings effectively.
• Act as a mentor to junior client services staff, providing guidance and support to enhance their professional development.
• Participate in strategic planning sessions to contribute insights from client interactions that can inform company direction and service enhancements.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• A minimum of 5 years of experience in client services, account management, or a similar role, preferably within the digital media or technology sectors.
• Proven track record of managing client relationships and driving satisfaction and retention.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Proficiency in project management tools and CRM software, with a strong understanding of digital marketing concepts.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Willingness to travel occasionally for client meetings and industry events.

Nice to have

• Experience in the gaming or entertainment industry is a plus.
• Familiarity with data analytics tools and methodologies.
• Previous experience in a leadership role or managing a team.
• Knowledge of digital advertising platforms and technologies.
• Multilingual skills are an advantage, particularly in languages relevant to our client base.

Skills & tools

• Client relationship management
• Project management
• Data analysis and reporting
• Communication and presentation skills
• CRM software (e.g., Salesforce, HubSpot)
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Digital marketing tools and platforms

Practical notes

• This position is based in New York, New York, and may require occasional travel to meet with clients or attend industry events.
• The salary for this role will be competitive and commensurate with experience, with additional benefits offered by the company.
• Bamboohr is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of background.
• Interested candidates should apply through the provided link to submit their application and resume.

Join Bamboohr as a Client Services Manager and play a crucial role in shaping our client relationships and driving our company's success in the digital landscape. We look forward to welcoming a passionate and skilled professional to our team!

About the company

Bamboohr Group N. V. , commonly known as Bamboohr, is a public company founded in 2014, which is active within Europe's online advertising and entertainment industry.