Surveillance Support Specialist

About the role

Surveillance Support Specialist Opportunity

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we're proud to foster a culture where talented people can do meaningful work and grow their careers.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Position Overview

The Surveillance Support Specialist operates as a critical operational role within investigative workflows. The primary function is to coordinate case intake procedures and field execution, translating instructions into actionable steps. This position is responsible for documenting every phase of the process, creating a clear audit trail for investigators. The role manages build preparation and review checkpoints to ensure partners receive clean, accurate materials on schedule. Ownership of the ship phase is maintained through careful logs and diligent follow-ups that keep surveillance workflows moving efficiently.

Key Responsibilities

Conduct preliminary desktop investigations and case research to prepare files for field surveillance investigators. Review surveillance video and case materials for quality, accuracy, and consistency. Prepare clear, concise, and professional investigative reports based on surveillance activity and findings. Support the timely progression of surveillance assignments by maintaining accurate case information and identifying issues requiring follow-up. Collaborate with investigators and internal team members to ensure high-quality case execution and deliverables.

Compensation and Location

This position is based in Riverside, California. The engagement is full-time, with a compensation rate of $24.62 hourly.

Required Qualifications and Experience

Candidates must hold a minimum of two years of directly relevant investigative or surveillance support experience. An alternative qualification is a bachelor's degree in criminal justice or a related field combined with relevant professional experience. Strong written and verbal communication skills are essential, with the ability to communicate professionally with attorneys, legal professionals, investigators, and internal teams. Experience with investigative case management platforms is required, with TrackOps experience strongly preferred. Applicants must be tech-savvy, highly organized, and detail-oriented, with the capacity to work independently and manage competing priorities. Availability during Pacific Time (PST) business hours is mandatory to align with office needs.

Desired Skills and Tools

Proficiency with TrackOps is a primary technical requirement. Additional investigative or surveillance experience that demonstrates attention to detail and reliability is valued. Skills include the ability to design intake workflows that verify case details and confirm evidence requirements before field teams mobilize. The specialist will build organized case folders by gathering documents, mapping timelines, and preparing materials for surveillance specialists. Reviewing footage and field notes to confirm accuracy and spotting gaps that require rework or extra observation is a standard duty. The role involves shipping polished investigative reports that follow strict formats, utilizing clear language for attorney review. Partnership with investigators to align on priorities and adjust schedules and resources for demanding assignments is frequent. Guarding sensitive case data by controlling file access and maintaining strict record handling standards is imperative. Updating tracking systems ensures supervisors see current status, allowing them to manage overlapping investigations easily. Supporting compliance by following legal rules, court standards, and internal procedures for every assignment is a fundamental duty.