Senior Client Services Manager

About the role

As a Senior Client Services Manager at Bamboohr, you will play a pivotal role in enhancing client satisfaction and driving the success of our service offerings. This position is designed for an experienced professional who thrives in a dynamic environment and possesses a deep understanding of client management strategies. You will be responsible for leading a team dedicated to delivering exceptional service to our clients, ensuring that their needs are met and exceeded. Your expertise will help shape our approach to client engagement, making a significant impact on our overall business objectives.

Key facts

What you'll do

• Lead and mentor a team of client services professionals, fostering a culture of excellence and continuous improvement.
• Develop and implement strategic plans to enhance client satisfaction and retention, ensuring that clients receive the highest level of service.
• Act as the primary point of contact for key clients, building strong relationships and understanding their unique needs and business objectives.
• Collaborate with internal teams, including sales, marketing, and product development, to align client expectations with service delivery.
• Analyze client feedback and service metrics to identify areas for improvement and implement actionable solutions.
• Prepare and present performance reports to clients, showcasing the value delivered and addressing any concerns proactively.
• Manage client onboarding processes, ensuring a seamless transition and integration of services.
• Conduct regular check-ins with clients to assess satisfaction levels and proactively address any issues that may arise.
• Stay updated on industry trends and best practices to provide clients with innovative solutions and insights.
• Facilitate training sessions and workshops for clients to maximize their use of our services and tools.
• Collaborate with the sales team to identify upselling and cross-selling opportunities that align with client needs.
• Support the development of client service policies and procedures to enhance operational efficiency and effectiveness.

Requirements

• A minimum of 5 years of experience in client services or account management, preferably in a technology or digital media environment.
• Proven track record of successfully managing client relationships and driving client satisfaction.
• Strong leadership skills with experience in managing and developing teams.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in CRM software and project management tools.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A bachelor's degree in business, marketing, or a related field is preferred.

Nice to have

• Experience in the digital advertising or gaming industry is a plus.
• Familiarity with data analytics tools and techniques.
• Previous experience in a client-facing role within a SaaS company.
• Multilingual abilities can be advantageous for client engagement.

Skills & tools

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Experience with CRM platforms (e.g., Salesforce, HubSpot)
• Familiarity with project management software (e.g., Asana, Trello)
• Strong understanding of digital marketing principles and practices
• Knowledge of data visualization tools (e.g., Tableau, Google Data Studio)

Practical notes

• This position is based in New York City, and candidates should be prepared for occasional travel as needed for client meetings and events.
• The salary for this role will be competitive and based on the candidate's experience and qualifications.
• Bamboohr is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds.
• For more information about the company and to apply, please visit our careers page at https://azerion.bamboohr.com/careers/717.

Join Bamboohr as a Senior Client Services Manager and be part of a team that is dedicated to delivering outstanding service and innovative solutions to our clients. Your expertise will help us drive success and make a meaningful impact in the digital landscape.