Revenue Enablement Lead

About the role

You will serve as the strategic owner for onboarding programs across the entire Revenue organization at Zocdoc, encompassing New Business, Account Management, SMB, and Enterprise teams. In this capacity, you will design the end-to-end operating model that dictates how new revenue hires learn, ramp, and achieve independent productivity. You will own the full journey from day one through the point of independent performance, creating the programs, playbooks, and measurement frameworks that convert great hires into high-impact sellers. This role requires a systems thinker who builds programs from the ground up rather than merely delivering training. The speed and effectiveness of ramp for our revenue team directly shapes Zocdoc's growth trajectory and market impact. You will be the architect of the candidate experience, ensuring it aligns with our mission to give power to the patient by building a world-class revenue engine.

Key facts

What you'll do

Serve as the strategic owner for onboarding programs across the entire Revenue organization - New Business, Account Management, SMB, and Enterprise.

Partner with Revenue Leadership to define what great onboarding looks like, setting program goals, ramp benchmarks, and governance models for continuous improvement.

Architect role-specific onboarding journeys that guide new hires from day one through to independent productivity with clarity and purpose.

Build and maintain comprehensive onboarding playbooks that cover curriculum, learning objectives, certifications, manager responsibilities, and defined success milestones.

Design blended learning experiences - including instructor-led sessions, self-paced content, practice scenarios, coaching, and manager enablement - that drive retention and readiness.

Build reporting frameworks that track both learner outcomes and business outcomes, analyzing data to identify trends and opportunities for program enhancement.

Recommend and implement program changes that measurably accelerate ramp time, improve readiness, and increase the overall efficacy of the onboarding experience.

Act as the subject matter expert on onboarding strategy, influencing stakeholders with data-backed insights and a clear point of view.

Champion the connection between learning and revenue impact, ensuring every onboarding initiative is tied to a clear success metric.

Collaborate closely with Product, Sales, and Customer Success to ensure the onboarding experience reflects the evolving needs of the business and our patients.

Drive the continuous improvement loop by gathering feedback, analyzing program data, and iterating on the onboarding experience for all revenue roles.

Establish best practices and standards that can be scaled across teams, ensuring consistency and quality in how new revenue talent is developed.

Lead cross-functional initiatives to align learning, technology, and processes so that new hires can ramp efficiently and effectively.

Act as a thought partner to Revenue Leaders, translating business priorities into actionable learning experiences and measurable outcomes.

Own the end-to-end lifecycle of onboarding programs, from initial design and launch through ongoing optimization and sunsetting.

Requirements

You must possess a bachelor's degree or equivalent practical experience.

You must bring 8+ years of relevant experience in roles involving program design, enablement, or operations within a revenue-focused environment.

You must have a proven track record of building and scaling onboarding or enablement programs from the ground up.

You must be highly data-driven, with experience using data to measure program impact and drive decision-making.

You must have strong experience partnering with cross-functional stakeholders, including senior leaders, to influence and execute.

You must be comfortable operating in a fast-paced, high-growth environment where ambiguity is common and agility is required.

You must have excellent written and verbal communication skills, with the ability to synthesize complex information into clear frameworks.

You must be comfortable using learning management systems and enablement platforms to deliver and track program effectiveness.

Practical notes

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