Senior Technical Project Manager
Job description
Senior Technical Project Manager, CRM Marketing Technical Solutions
This page outlines the role of Senior Technical Project Manager within the Zeta Global Marketing Platform organization. The position is responsible for leading complex, technology-centric marketing initiatives for key client accounts. Success in this role requires a blend of technical acumen, rigorous project management, and strategic stakeholder communication. The focus is on enabling data-driven marketing outcomes through structured delivery of technical solutions.
About the Role
The Senior Technical Project Manager acts as the central owner for the end-to-end delivery of CRM marketing technical programs. This professional translates ambiguous client requests into structured, executable work streams. Every decision directly influences how scalable solutions serve enterprise and mid-market customers. The role demands ownership from initial discovery through final implementation and closeout.
Key Facts
-
Location: Remote (California)
-
Engagement: Full-time
- Compensation Range: $130,000 to $170,000 USD for 2024
Core Responsibilities
The daily work of this role is diverse and critical to client success. It involves deep collaboration with technical and business functions to ensure solutions meet high standards.
- Solution Discovery and Requirements: Lead intensive intake sessions to clarify intricate client problems and map detailed data requirements. Capture current workflows and define future target states through structured workshops.
- Solution Design and Governance: Design comprehensive solution blueprints that integrate various platforms while strictly adhering to governance boundaries. Ensure all designs align with technical standards and client objectives.
- Cross-Functional Coordination: Orchestrate cross-functional review sessions to validate system configurations and technical designs prior to any production exposure. Facilitate collaboration between Technical Services, Engineering, and client teams.
- Delivery Execution and Tracking: Ship solution releases on schedule by meticulously tracking tasks, surfacing potential delays early, and proactively adjusting plans. Maintain a sharp focus on on-budget and on-time delivery.
- Stakeholder Communication and Issue Resolution: Present clear status updates on the portfolio of active initiatives. Own the resolution paths for every issue, driving problems to closure. Proactively manage client pod delivery programs and communicate status, risks, and issues to client services and internal leadership.
- Documentation and Audit Readiness: Maintain comprehensive documentation that records all key decisions, dependencies, and acceptance criteria. This documentation supports internal reviews and external audits.
- Process Improvement: Analyze delivery performance metrics and translate insights into action. Continuously update playbooks and champion process improvements to enhance the efficiency of Agile project management practices.
Required Qualifications
Candidates must demonstrate the ability to manage high-stakes projects and complex technical environments. These requirements are essential for success.
- Lead fact-gathering workshops to capture detailed current workflows and future target states.
- Manage project documentation and capture requirements from every functional stakeholder without exception.
- Facilitate cross-functional meetings and drive all open issues toward timely closure.
- Present portfolio status updates while owning the resolution strategy for each active initiative.
- Analyze existing processes and recommend program changes that impact multiple teams positively.
- Manage projects to guarantee on-budget delivery without compromising established quality standards.
- Handle client escalations and resolve project issues to ensure successful and timely launches.
- Proactively manage client pod delivery programs and serve as the primary communication link to internal teams.
Preferred Experience and Tools
While not mandatory, prior experience significantly enhances a candidate's effectiveness in this demanding role.
- Hands-on experience with CRM marketing platforms and data integration tools is strongly preferred.
- A deep understanding of technical database and data integration concepts is essential.
Essential Skills and Tools
Proficiency with the following tools is required to perform the job effectively.
- Project Management: Jira, Confluence
- Data Analysis: SQL, Tableau
- Marketing Technology: Salesforce Marketing Cloud, Adobe Analytics
Practical Notes
All candidates are advised to confirm specific details regarding the role on the official application page before proceeding. The information provided here serves as a guide to the core duties and expectations of the Senior Technical Project Manager position at Zeta Global.