Senior Client Success Manager

About the role

This role manages strategic accounts within programmatic advertising. The position accelerates portfolio growth and deepens partnerships under the guidance of the Client Success Director.

Customer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.

Key facts

What you'll do

Client expertise is rapidly acquired and persuasively communicated to prospects and customers to highlight Zeta's offerings, reporting, and competitive advantages. Campaign performance is driven for portfolio accounts through partnerships with clients and internal teams across multiple channels. Weekly client status meetings are facilitated to review campaign reporting, optimizations, and insights. High impact reporting presentations are prepared and delivered with the analytics team to support strategic decisions. Customer satisfaction is consistently maintained across every interaction.

Requirements

You bring 3+ years' experience in programmatic advertising from Account Management, Client Success, or Media Planning roles. Hands-on experience is required for activating, optimizing, and reporting on campaigns within leading DSPs. The ability to develop and cultivate relationships while working effectively at all levels of the decision process is necessary. Strong analytic skills, including a high level of comfort with Excel, are essential. Passion for digital media and thorough knowledge of the programmatic advertising industry is required. Clear written and verbal communication skills allow complex ideas to be conveyed clearly and convincingly. An initiative-taking approach with a strong work ethic enables autonomous work while remaining receptive to guidance. An intelligent, outgoing personality with strong interpersonal skills and work ethic is expected. Comprehensive experience with MS Office, particularly Excel and PowerPoint, is required. The ability to travel as needed is required.

Practical notes

The role is based in London, England, United Kingdom. Typical interview steps

Customer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.

Good to know

Roles in client success focus on retaining and growing strategic accounts. Success depends on fluent use of advertising platforms and analytical tools. Clear communication is essential when translating data into recommendations. Collaboration with sales and analytics teams is common in this field.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Customer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.

About the company

 Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.