Director, Sales Operations

About the role

Yext is on the lookout for a strategic leader to join our team as the Director of Sales Operations. In this role, you will act as a key advisor to our Sales leadership, overseeing cross-functional initiatives that ensure operational alignment among Sales, Product, Marketing, and Partnerships teams. Your expertise will be crucial in driving efficiency and effectiveness across the organization.

Key facts

What you'll do

• Lead and facilitate global Quarterly Business Reviews, ensuring all stakeholders are aligned and informed.
• Develop and implement standardized account planning processes that are consistent across all global regions.
• Serve as a liaison between Sales and Marketing, ensuring that go-to-market strategies are synchronized and effective.
• Collaborate closely with Product teams to monitor and prioritize roadmap initiatives, optimizing the product offerings based on market needs.
• Partner with leadership in the Partnerships division to establish frameworks for prioritizing strategic initiatives.
• Represent the Sales organization in enterprise-level technology projects, advocating for the needs and insights of the Sales team.
• Design and oversee a global communication strategy that keeps executives updated and engages regional teams effectively.
• Create and implement systems to capture and prioritize product feedback from the Sales team, ensuring that insights are actionable.
• Assist in talent planning efforts by mapping current capabilities and identifying areas for performance improvement within the team.
• Analyze sales data and metrics to inform decision-making and drive continuous improvement across Sales operations.
• Foster a culture of collaboration and transparency among cross-functional teams, promoting shared goals and mutual accountability.

Requirements

• A minimum of 10 years of experience in Revenue Operations, Sales Operations, or Business Strategy, particularly in dynamic, high-growth environments.
• Proven track record of leading complex projects and initiatives, with the ability to influence stakeholders without direct authority.
• Strong executive presence, with experience in supporting and advising senior leadership effectively.
• Ability to distill complex data into clear, actionable business strategies that drive results.
• Exceptional communication skills, capable of engaging both technical and non-technical audiences effectively.
• Experience in developing and managing cross-functional relationships to achieve business objectives.

Nice to have

• Familiarity with CRM tools and sales enablement platforms to enhance operational efficiency.
• Experience in a technology or SaaS company, with a strong understanding of the sales cycle and customer journey.
• Previous involvement in change management initiatives, demonstrating adaptability and resilience.
• Advanced analytical skills, with proficiency in data visualization tools to present insights compellingly.
• A background in project management methodologies, such as Agile or Lean, to drive process improvements.

Skills & tools

• Proficient in Salesforce or similar CRM systems for managing sales operations.
• Strong analytical skills, with experience in data analysis tools such as Excel, Tableau, or similar platforms.
• Excellent organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Familiarity with communication tools and platforms that facilitate collaboration across teams.
• A strategic mindset, with the ability to think critically and solve problems effectively.

Practical notes

• The compensation package includes a base salary along with eligibility for performance-based variable pay programs.
• Comprehensive benefits are offered, including medical, dental, and vision insurance, life insurance, disability coverage, a 401(k) retirement plan, and paid time off.
• Yext is committed to providing reasonable accommodations for applicants with disabilities; please use the designated form to request assistance during the application process.
• All official communications from Yext will come from email addresses ending in @yext.com, ensuring authenticity and security in our hiring process.

Join Yext and play a crucial role in shaping the future of our Sales operations while working in a dynamic and innovative environment. Your contributions will directly impact our growth and success as we continue to lead in the industry.