Provider Growth & AI Agent Operations Lead

About the role

You will own the end-to-end provider customer lifecycle funnel from first touch through expansion and cross-sell, driving 3-5x revenue growth over 12-18 months through disciplined go-to-market execution. You will combine hands-on operator skills with funnel management and team leadership to unlock revenue by connecting providers with additional Wonderschool solutions. You will develop a deep understanding of provider pain points, business models, and decision-making frameworks to serve as the primary voice of the customer in product and business strategy discussions. You will identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite while testing and recommending pricing and packaging models to optimize conversion. You will build measurement systems to track revenue impact of initiatives and set ambitious revenue targets executed with discipline. The vast majority of your work will be identifying and capturing cross-sell opportunities, and you will deploy AI agents to support sales, success, and cross-sell at scale. You will partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities.

Key facts

What you'll do

Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities.

Develop deep understanding of provider pain points, business models, and decision-making frameworks to inform go-to-market strategies.

Serve as the primary voice of the customer in product and business strategy discussions to ensure solutions align with provider needs.

Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite.

Test and recommend pricing and packaging models to optimize conversion, expansion, and revenue.

Build measurement systems to track revenue impact of initiatives and guide data-driven decisions.

Set ambitious revenue targets and execute toward them with discipline and accountability.

Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell.

Lead and manage the provider success team executing customer success calls, account management, and quarterly business reviews.

Design and scale repeatable playbooks for provider onboarding, activation, and expansion across the product suite.

Develop coaching and enablement systems for small business consulting covering pricing, budgeting, operations, and growth strategies.

Build systems to identify at-risk providers and execute proactive retention strategies to protect revenue.

Establish clear accountability and performance metrics tied to revenue and customer outcomes for the provider funnel.

Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale.

Define agent personas, messaging frameworks, and success metrics, and review, iterate on, and approve all agent communications.

Manage agent performance, measure impact on revenue and cross-sell conversion, and optimize continuously for improvement.

Develop playbooks for seamless agent-to-human handoffs in complex scenarios to maintain quality and trust.

Collaborate closely with Product to inform roadmap priorities based on provider feedback and revenue impact data.

Partner with Engineering to scope and execute agent builds and improvements in collaboration with cross-functional stakeholders.

Work with Sales on government sales motions and go-to-market strategies to expand reach in public sector childcare programs.

Collaborate with Marketing to create content, case studies, and messaging that highlight provider outcomes and AI capabilities.

Enable the sales organization through training, playbooks, and tools that equip representatives to win complex deals.

Establish a provider community and usage model around Wonderschool tools to foster engagement and advocacy.

Translate provider insights into product requirements and roadmap priorities to drive feature adoption.

Monitor competitive landscape and incorporate learnings into growth and retention strategies.

Champion a culture of experimentation and rapid iteration using modern tools including AI and automation to increase leverage and impact.

Requirements

You have 8+ years of experience in B2B SaaS growth, revenue operations, or business development within the early childhood education or related marketplace sectors.

You have a proven track record of owning end-to-end revenue growth and managing a complex conversion and expansion funnel.

You have experience deploying AI agents or automation in customer-facing workflows and understand how to measure their impact.

You have strong experience in pricing and packaging models, including testing and optimization for conversion and expansion.

You have hands-on experience building and managing provider success teams and customer success playbooks.

You have demonstrated ability to serve as the primary voice of the customer with strong influence in product and strategy discussions.

You have experience collaborating with public sector entities and government programs related to childcare and early education.

You have strong quantitative skills and can build measurement systems to track revenue impact and guide decisions.

You are comfortable operating in a fast-moving, high-growth startup environment with limited process and high ownership.

Nice to have

Experience with marketplace platforms and provider onboarding at scale.

Background in public sector or government childcare programs and policy.

Experience designing and deploying AI agents for customer engagement and sales support.

Deep experience in small business consulting, including pricing, budgeting, and operations.

Practical notes

This is a full-time position based in San Francisco (Rincon Hill).

The role requires travel as needed for customer visits, partner meetings, and industry events.

Candidates must be authorized to work in the United States without sponsorship for this role.