Partner Account Manager

About the role

Wellhub is seeking a Partner Account Manager to join the Partner Success team in Cologne. This role is defined by a high degree of ownership over the strategic relationships that underpin our global platform. The successful hire will act as the primary liaison for key partners, driving satisfaction and alignment with Wellhub's long-term business objectives. This position requires independent decision-making to optimize partner engagement and ensure the successful adoption of our products. The role focuses on securing exclusivity, resolving complex operational roadblocks, and enhancing the end-to-end partner experience. You will analyze performance data to derive actionable insights that shape our strategic direction. Collaboration with internal stakeholders is essential to maintain alignment and support partner success. Ultimately, this role is responsible for fostering resilient partnerships that contribute directly to the company's growth in the health and fitness sector.

Key facts

What you'll do

• Cultivate and maintain strong relationships with key partners through various communication channels, ensuring alignment and satisfaction.
• Establish multi-level connections with stakeholders to build rapport with decision-makers and influence strategic outcomes.
• Proactively identify and resolve complex operational and strategic challenges throughout the partnership lifecycle to prevent escalation.
• Achieve exclusivity targets by negotiating and securing exclusive agreements with partners that enhance market position.
• Enhance the customer experience by addressing integration and booking issues, ensuring smooth partner operations and minimal friction.
• Collaborate with internal teams to align on strategic objectives and support partner success through coordinated efforts and shared insights.
• Utilize data insights and conduct in-depth analysis of partner performance to inform strategy and optimize product outcomes for mutual growth.
• Participate in strategic initiatives aimed at improving partner engagement and satisfaction through innovative solutions and best practices.
• Manage the full partner lifecycle from onboarding to renewal, ensuring all contractual and operational requirements are met.
• Serve as the main point of contact for partner escalations, providing timely and effective resolutions to maintain trust.
• Develop and execute account plans that outline growth strategies, key milestones, and success metrics for each partnership.
• Monitor market trends and competitor activities to identify opportunities and threats within the partner ecosystem.
• Facilitate regular review meetings with partners to discuss performance, feedback, and future collaboration opportunities.
• Ensure all partner interactions reflect Wellhub's brand values and commitment to excellence in service delivery.

Requirements

• Bachelor's degree in Business, Marketing, Logistics, or a related field is mandatory for this position.
• At least 7 years of experience in Sales, Customer Success, or a related area is required for this role.
• Fluency in German and proficiency in business-level English are essential for effective communication.
• Strong communication and persuasion skills are required, with specific experience collaborating with C-level stakeholders.
• Solid proficiency in Excel, Google Sheets, and the GSuite is necessary to perform daily duties and reporting.
• A strong understanding of commercial negotiations and pricing strategies is required for success in this role.
• Excellent analytical skills are necessary for data analysis and identifying operational roadblocks that impact partners.
• Resilience and drive are required to navigate challenges in a fast-paced environment and meet aggressive targets.
• The ability to work independently and make sound decisions with minimal direct supervision is essential.
• A proven track record of achieving and exceeding targets in previous roles is mandatory.
• Commitment to maintaining high standards of professionalism and integrity in all interactions is required.
• Willingness to adhere to all company policies, procedures, and compliance standards is mandatory.
• Capability to manage multiple priorities and deadlines simultaneously without compromising quality.
• Understanding of the health and fitness industry is considered a strong foundation for this position.

Nice to have

• Prior experience in the fitness or wellbeing industry is preferred but not required.
• Experience using Salesforce and Metabase is a nice to have that can enhance your effectiveness in this role.

Skills & tools

• Excel
• Google Sheets
• GSuite
• Salesforce (nice to have)
• Metabase (nice to have)

Practical notes

Wellhub offers a free Gold membership for employees, including access to gyms, digital fitness, and online wellness resources, with the option to add up to three family members. As a Flexible First company, Wellhub provides hybrid and remote work options, a one-time home office setup reimbursement, and a monthly work allowance. Employees receive 30 days of paid holiday per year, plus annual holidays and an extra day off for their birthday. Wellhub offers 100% paid parental leave, with extended leave and a ramp-back period for birthing parents. The company supports career growth through world-class platforms, interactive sessions, and personalized development roadmaps. Wellhub is committed to diversity, equity, and belonging, and is Syndio Fair Pay Certified.

About the company

Headquarters sit in New York City. This entity operates as a multinational software firm in health and fitness. Corporations use the platform to give employee wellness benefits. A network includes gyms, studios, and digital apps. Service spans thirteen nations. Active users access in person and online options. Benefits flow through corporate programs. Connection between providers and employees is managed here. Data tracks participation. Movement supports global workforce health goals.