Technical Account Manager, German Speaking

About the role

As a Technical Account Manager at Virtuozzo, you will play a role in fostering strong relationships with our clients, ensuring they receive the highest level of service and support. Your expertise in technical solutions will be essential in guiding customers through the implementation and optimization of our products. This position requires fluency in German, as you will primarily engage with our German-speaking clientele. You will work closely with cross-functional teams to address customer needs and drive satisfaction, making a significant impact on their overall experience with Virtuozzo.

Key facts

What you'll do

• Serve as the primary point of contact for assigned German-speaking clients, addressing their technical inquiries and concerns promptly and effectively.
• Develop a deep understanding of Virtuozzo's product suite to provide tailored solutions that meet client needs and enhance their operational efficiency.
• Collaborate with sales and product teams to identify upsell opportunities and ensure clients are aware of new features and functionalities.
• Conduct regular check-ins and health assessments with clients to monitor their satisfaction and proactively address any issues.
• Create and deliver training sessions and workshops for clients, ensuring they are well-equipped to Virtuozzo's solutions effectively.
• Analyze customer feedback and usage data to identify trends and areas for improvement, relaying this information to the product development team.
• Assist clients in troubleshooting technical issues, coordinating with engineering teams to resolve complex problems in a timely manner.
• Prepare and present reports on account status, customer satisfaction metrics, and product usage to internal stakeholders.
• Foster strong relationships with key stakeholders within client organizations to ensure long-term engagement and loyalty.
• Stay updated on industry trends, competitive landscape, and emerging technologies to provide informed recommendations to clients.
• Participate in client meetings and events to represent Virtuozzo and strengthen client relationships.
• Document all interactions with clients in the CRM system to maintain accurate records and facilitate knowledge sharing within the team.

Requirements

• Fluency in German and English, with excellent verbal and written communication skills in both languages.
• Proven experience in a technical account management role or similar customer-facing position, preferably within the technology sector.
• Strong understanding of cloud computing, virtualization, and related technologies.
• Ability to analyze technical issues and provide effective solutions in a timely manner.
• Excellent interpersonal skills with a knack for building rapport and trust with clients.
• Experience with CRM software and project management tools to track client interactions and manage tasks efficiently.
• Strong organizational skills and the ability to manage multiple accounts simultaneously while prioritizing tasks effectively.
• A proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Nice to have

• Familiarity with Virtuozzo's products and services, including virtualization and cloud solutions.
• Previous experience working in a multinational company or with international clients.
• Knowledge of additional languages, which could enhance communication with diverse client bases.
• Understanding of IT service management frameworks, such as ITIL, would be beneficial.

Skills & tools

• Proficient in using CRM systems (e.g., Salesforce, HubSpot) for tracking customer interactions and managing account information.
• Familiarity with project management software (e.g., Jira, Trello) to coordinate tasks and collaborate with internal teams.
• Strong analytical skills to interpret data and make informed decisions based on customer feedback and usage metrics.
• Excellent presentation skills for conducting training sessions and client meetings.

Practical notes

• This position is a contract role, and the specific location is currently unknown.
• Salary details are not provided; however, compensation will be commensurate with experience and industry standards.
• Visa sponsorship may be available for the right candidate, depending on their qualifications and location.
• Interested candidates can apply through the following link: https://virtuozzo.bamboohr.com/careers/481.

At Virtuozzo, we are committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of background or experience. Join us in delivering innovative solutions that empower businesses to thrive in the digital age.

About the company

Virtuozzo is a software company that develops virtualization and cloud management software for cloud computing providers, managed services providers and internet hosting service providers. The company's software enables service providers to offer Infrastructure as a service, Container-as-a-Service, Platform as a service, Kubernetes-as-a-Service, WordPress-as-a-Service and other solutions.