Technical Account Manager
Job description
About the role
Virtuozzo is looking for a Technical Account Manager to join their team on a contract basis. This role serves as a key point of contact between the company and its clients, ensuring that technical needs are understood and addressed in a timely manner. The Technical Account Manager will work closely with internal teams to deliver support and guidance on product-related matters. Candidates should be comfortable managing multiple client relationships and translating technical details into clear, actionable information. The position involves regular communication with stakeholders at all levels, from engineering teams to executive leadership, to ensure that client expectations are met and exceeded. This is a hands-on role that requires both technical depth and strong interpersonal skills to build lasting client partnerships.
Key facts
What you'll do
Act as the main liaison between Virtuozzo and assigned client accounts to ensure smooth communication and issue resolution
Understand client technical environments and requirements to provide relevant guidance on product usage and configuration
Coordinate with internal engineering and product teams to escalate and resolve client-reported technical issues
Monitor client satisfaction metrics and proactively identify areas where additional support may be needed
Prepare and deliver regular status reports to clients and internal stakeholders on account health and project progress
Assist clients with onboarding, training, and adoption of Virtuozzo products and services
Document client interactions, technical discussions, and resolution steps in the company CRM and knowledge base
Collaborate with the sales team to support renewal conversations and identify opportunities for expanded product adoption
Develop and maintain a thorough understanding of Virtuozzo product features, architecture, and deployment options
Participate in cross-functional meetings to share client feedback and contribute to product improvement initiatives
Troubleshoot and resolve technical issues escalated by clients, coordinating with engineering teams to find effective solutions
Provide input on product roadmap and feature requests based on direct client feedback and market observations
Requirements
Proven experience in a technical account management, customer success, or client-facing technical support role
Strong understanding of virtualization, containerization, or cloud infrastructure technologies and platforms
Ability to manage multiple client accounts simultaneously and prioritize tasks effectively
Excellent written and verbal communication skills with the capacity to explain technical concepts to non-technical audiences
Experience working with CRM tools and ticketing systems to track client interactions and issues
Bachelor degree in a relevant technical field or equivalent practical experience
Willingness to travel to client sites or attend in-person meetings when required
Comfortable working in a contract-based engagement with flexible scheduling as needed
Ability to work independently and take ownership of client issues from start to resolution
Familiarity with IT service management frameworks and best practices is beneficial
Nice to have
Familiarity with Virtuozzo products or related virtualization and container management platforms is a strong advantage for this role
Previous experience in a managed service provider or hosting environment supporting enterprise-level clients
Relevant certifications in cloud platforms or virtualization technologies such as AWS or VMware are valued
Background in enterprise software sales support or pre-sales technical consulting is considered a plus
Experience with customer success methodologies and account planning frameworks is helpful
Skills & tools
Proficiency with virtualization platforms and container orchestration tools such as Kubernetes or Docker
Experience with CRM software such as Salesforce or HubSpot for managing client records
Familiarity with ticketing and issue-tracking systems like Jira or Zendesk to log and monitor requests
Strong knowledge of Linux operating systems and server administration tasks and procedures
Ability to create and deliver presentations and technical documentation for diverse audiences
Comfortable with remote collaboration tools and video conferencing platforms for client interactions
Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall configurations
Practical notes
This is a contract position with a defined engagement period and scope of work outlined in the agreement
The role may involve occasional travel to client locations or industry events throughout the year
Candidates should expect to work across multiple time zones to support global client needs and coverage
Contract terms, duration, and compensation details will be discussed during the interview process with shortlisted candidates
This is a contract-based engagement and is not a permanent full-time position at Virtuozzo at this time
About the company
Virtuozzo is a software company that develops virtualization and cloud management software for cloud computing providers, managed services providers and internet hosting service providers. The company's software enables service providers to offer Infrastructure as a service, Container-as-a-Service, Platform as a service, Kubernetes-as-a-Service, WordPress-as-a-Service and other solutions.