Partner Success Manager - German Speaking | Cloud & Infrastructure

About the role

As a Partner Success Manager at Virtuozzo, you will play a pivotal role in fostering strong relationships with our partners in the German-speaking region. Your primary focus will be to ensure that our partners are equipped with the necessary tools and knowledge to maximize their success using our cloud and infrastructure solutions. This position requires a proactive approach to partner engagement, with an emphasis on understanding their needs and delivering tailored support. You will collaborate closely with various teams within Virtuozzo to drive partner satisfaction and retention.

Key facts

What you'll do

• Develop and maintain strong relationships with key partners in the German-speaking market, ensuring they receive exceptional support and guidance.
• Act as the primary point of contact for partners, addressing their inquiries and concerns promptly and effectively.
• Conduct regular check-ins with partners to assess their satisfaction and identify opportunities for improvement.
• Collaborate with internal teams, including sales, marketing, and product development, to align partner strategies with company objectives.
• Provide partners with training and resources to help them effectively utilize Virtuozzo's cloud and infrastructure solutions.
• Analyze partner performance metrics and provide actionable insights to drive growth and enhance partner engagement.
• Develop and implement partner success plans tailored to the unique needs of each partner.
• Organize and participate in partner events, webinars, and workshops to foster community and knowledge sharing.
• Gather feedback from partners to inform product development and service enhancements.
• Monitor industry trends and competitor activities to keep partners informed and competitive.
• Collaborate with the marketing team to create co-branded materials that support partner initiatives.
• Report on partner success metrics and provide regular updates to senior management on partner engagement and satisfaction levels.

Requirements

• Fluency in German and English, both written and spoken, is essential for effective communication with partners.
• A minimum of 3 years of experience in partner management, customer success, or a related field, preferably within the technology or cloud services industry.
• Strong understanding of cloud computing concepts and infrastructure solutions.
• Proven track record of building and maintaining successful relationships with partners or clients.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Exceptional communication and interpersonal skills, with a knack for engaging diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
• Proficiency in using CRM tools and other software to track partner interactions and performance metrics.

Nice to have

• Experience working in a multinational company or with international partners.
• Familiarity with the German technology market and its key players.
• Previous experience in a role focused on customer success or account management within the cloud industry.
• Knowledge of additional languages is a plus.
• Relevant certifications in cloud technologies or partner management.

Skills & tools

• Proficient in CRM software (e.g., Salesforce, HubSpot) to manage partner relationships and track performance.
• Familiarity with project management tools (e.g., Asana, Trello) to coordinate tasks and initiatives.
• Strong analytical skills to interpret data and derive insights for partner success strategies.
• Excellent presentation skills for delivering training sessions and workshops.
• Ability to use communication tools (e.g., Zoom, Microsoft Teams) effectively for virtual meetings and collaboration.

Practical notes

• This position is a contract role, and the specific duration will be discussed during the interview process.
• The exact location of the role is currently unspecified; however, remote work options may be available.
• Salary details will be provided upon request and will be commensurate with experience and industry standards.
• Visa sponsorship may be available for the right candidate, depending on their qualifications and location.

META

Company: Virtuozzo

Title: Partner Success Manager - German Speaking | Cloud & Infrastructure

Listed

location: Unknown

Job type: Contract

Apply URL: https://virtuozzo.bamboohr.com/careers/482

Tags: Infrastructure

About the company

Virtuozzo is a software company that develops virtualization and cloud management software for cloud computing providers, managed services providers and internet hosting service providers. The company's software enables service providers to offer Infrastructure as a service, Container-as-a-Service, Platform as a service, Kubernetes-as-a-Service, WordPress-as-a-Service and other solutions.