German-speaking Technical Account Manager - Linux & Cloud Infrastructure

About the role

Virtuozzo is seeking a German-speaking Technical Account Manager to join their team on a contract basis, focusing on Linux and cloud infrastructure solutions. In this role, you will serve as the trusted advisor for enterprise customers who rely on Virtuozzo's platform for virtualization and container management. You will work closely with technical teams to ensure that client deployments run smoothly and that any issues are resolved in a timely manner. The position demands a deep understanding of Linux environments and cloud technologies, along with the communication skills needed to explain technical concepts to both engineering teams and business stakeholders in German. Candidates should be self-motivated and comfortable operating in a fast-paced environment where responsiveness to customer needs is a top priority.

Key facts

What you'll do

Serve as the primary point of contact for assigned enterprise customers using Virtuozzo products and services.

Help clients deploy, configure, and manage Linux-based virtualization and container infrastructure in production environments.

Troubleshoot technical issues reported by customers and coordinate with internal engineering teams to find resolutions.

Translate customer requirements and feedback into clear technical guidance for the product and engineering groups.

Monitor customer health metrics and usage patterns to identify opportunities for expanding product adoption.

Prepare and deliver regular status reports to both clients and internal leadership teams.

Guide customers through software upgrades, platform migrations, and new feature adoption processes step by step.

Build trusted, long-term relationships with technical teams and business decision-makers at client organizations.

Contribute to product improvement by relaying detailed customer insights and feature requests to development teams.

Support the full onboarding journey of new customers and ensure a smooth transition to steady support.

Assist with contract renewals and proactively address customer concerns to maintain high satisfaction levels.

Requirements

Fluent in German, both written and spoken, with the ability to communicate technical topics clearly to enterprise clients.

Strong working knowledge of Linux operating systems, including system administration, networking, and hands-on troubleshooting.

Solid experience with cloud infrastructure concepts such as virtualization, containerization, or orchestration technologies.

Demonstrated background in a technical account management, customer success, or support engineering role at a software company.

Proven ability to manage multiple customer accounts at once and effectively prioritize competing demands and deadlines.

Excellent written and verbal communication skills in English for coordinating with internal teams and external clients.

Willingness to commit to a contract-based engagement with the possibility of extension or conversion to a permanent position.

Comfortable working independently while maintaining close alignment with team goals and broader company objectives.

Ability to travel occasionally to customer locations or attend industry events as business needs require.

Nice to have

Prior hands-on experience with Virtuozzo or a comparable container and virtualization platform.

Working knowledge of Kubernetes, OpenVZ, or other container and OS-level virtualization technologies.

Background in pre-sales engineering or solutions consulting for infrastructure and cloud software products.

Familiarity with German-speaking enterprise environments in the technology sector and relevant compliance standards.

Understanding of networking fundamentals, including TCP/IP, DNS, and firewall configuration in Linux environments.

Skills & tools

Linux system administration and command-line proficiency across major distributions.

Cloud computing fundamentals including IaaS, virtualization, and resource allocation.

Customer relationship management and strategic account planning methodologies.

Technical documentation, presentation skills, and the ability to communicate with diverse audiences.

Issue tracking, customer support ticketing systems, and service level management.

German language fluency at a professional working level for business communication.

Familiarity with version control systems and collaborative development workflows.

Experience with scripting languages such as Bash or Python for automation tasks.

Practical notes

This is a contract position with a defined initial term and a periodic performance review process.

The role may involve occasional travel to customer sites or industry events when business needs arise.

Candidates should expect to coordinate across multiple time zones with both European and global teams.

The hiring process includes a technical screening followed by a customer-facing communication and problem-solving assessment.

This is a contract role and does not include the full benefits package associated with permanent positions.

Flexible work arrangements may be available depending on the candidate's location and the specific customer engagement requirements.

About the company

Virtuozzo is a software company that develops virtualization and cloud management software for cloud computing providers, managed services providers and internet hosting service providers. The company's software enables service providers to offer Infrastructure as a service, Container-as-a-Service, Platform as a service, Kubernetes-as-a-Service, WordPress-as-a-Service and other solutions.