Senior Partner Success Manager, Western US

About the role

Via is committed to revolutionizing public transportation systems to enhance access to vital services such as employment, healthcare, and education. As a Senior Partner Success Manager, you will play a crucial role in representing Via to our partners, building and nurturing strong relationships with city officials and transportation operators. This position carries significant responsibilities, including managing a strategic portfolio and driving positive business outcomes, such as contract renewals and service expansions.

Key facts

What you'll do

• Take charge of ensuring the success of advanced transportation systems for a designated portfolio of partners, serving as the primary liaison for executive leaders in cities and agencies while working autonomously.
• Act as a trusted advisor to partners, effectively translating their needs into opportunities for revenue generation and making informed decisions that improve service delivery.
• Foster long-lasting relationships with partners by identifying their challenges, offering tailored solutions, and proactively pursuing avenues for growth.
• Regularly analyze service performance metrics to guide strategic decisions that enhance quality, efficiency, and expansion efforts.
• Oversee intricate, multi-year contract renewals and service expansions, leading negotiations with high-level stakeholders to drive revenue growth.
• Advocate for new products and capabilities within the organization, promoting partner interests to broaden their service offerings.
• Collaborate with internal teams to ensure alignment on partner needs and service delivery expectations.
• Develop and implement strategies to enhance partner engagement and satisfaction, ensuring that their objectives are met effectively.
• Prepare and present regular reports to senior management on partner performance and growth opportunities.
• Stay informed about industry trends and best practices to provide innovative solutions to partners.
• Facilitate training sessions and workshops for partners to help them maximize the value of Via's services.
• Actively participate in industry conferences and events to represent Via and network with potential partners.

Requirements

• At least 7 years of experience in a client-facing capacity, demonstrating success in managing relationships with senior stakeholders in consulting, customer success, or within a rapidly growing organization.
• Strong analytical capabilities and comfort with data; adept at extracting insights from complex datasets to influence strategic decisions with both partners and internal teams.
• Proven ability to build relationships in complex and politically sensitive environments, transforming challenges into opportunities for establishing trust.
• A proactive self-starter who thrives in dynamic settings and contributes to the development of processes.
• A collaborative team player who prioritizes collective success and supports the professional growth of colleagues.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and persuasively.

Nice to have

• Background in public transportation or related sectors.
• Familiarity with data analytics tools and methodologies, enhancing your ability to derive actionable insights.
• Experience in project management, particularly in managing multiple priorities and timelines effectively.

Skills & tools

• Proficient in data analysis and visualization software, enabling effective interpretation and presentation of data.
• Strong negotiation skills, with the ability to advocate for both partners and the organization effectively.
• Exceptional organizational skills, capable of managing multiple projects and priorities simultaneously.
• Familiarity with CRM systems and other tools that facilitate partner relationship management.

Practical notes

• Please note that visa sponsorship is not available for this position.
• The compensation for this role ranges from $145,000 to $165,000, depending on experience and qualifications.
• Comprehensive health benefits are included, covering dental and vision care.
• A 401(k) plan with company matching and vesting options is available to employees.
• Fully paid parental leave and additional wellness benefits are provided to support work-life balance.
• Employees enjoy 20 days of paid time off each year to recharge and pursue personal interests.

Join us in our mission to transform public mobility and make a meaningful impact in communities across the Western US.