Quality and Safety Manager

About the role

<p>Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.</p> <p>As a <strong>Quality & Safety Manager for GoGastonia</strong> you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.</p> <p><strong>This is a part time, in-person position with the expectation that you will be in the field Tuesday

Saturday 10am-3pm</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.</li> <li>Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.</li> <li>Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.</li> <li>Monitor shift starts and conduct Reasonable Suspicion assessments as needed in line with DOT compliance.</li> <li>Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.</li> <li>Deliver hands-on coaching on best practices, safety procedures, and service expectations.</li> <li>Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.</li> <li>Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.</li> <li>Review and assess complaint reports, driver feedback, and training session documentation.</li> <li>Conduct training needs assessments and implement necessary improvements.</li> <li>85% on-the-road supervision, 15% training and administrative duties.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experience in transit supervision, transportation management, or a similar field preferred.</li> <li>Strong leadership skills with the ability to mentor and guide drivers.</li> <li>Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.</li> <li>Strong communication skills for effective feedback delivery and conflict resolution.</li> <li>Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.</li> <li>Knowledge of DOT regulations and safety compliance <em>(a strong plus)</em>.</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Final salary will be determined by the candidate's experience, knowledge, and skills. The listing location is Gastonia, NC.

Key facts

What you'll do

• <p>Via is using technology to transform transportation around the world.
• From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.</p> <p>As a <strong>Quality & Safety Manager for GoGastonia</strong> you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services.
• You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards.
• This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.</p> <p><strong>This is a part time, in-person position with the expectation that you will be in the field Tuesday
• Saturday 10am-3pm</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.</li> <li>Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.</li> <li>Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.</li> <li>Monitor shift starts and conduct Reasonable Suspicion assessments as needed in line with DOT compliance.</li> <li>Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.</li> <li>Deliver hands-on coaching on best practices, safety procedures, and service expectations.</li> <li>Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.</li> <li>Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.</li> <li>Review and assess complaint reports, driver feedback, and training session documentation.</li> <li>Conduct training needs assessments and implement necessary improvements.</li> <li>85% on-the-road supervision, 15% training and administrative duties.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experience in transit supervision, transportation management, or a similar field preferred.</li> <li>Strong leadership skills with the ability to mentor and guide drivers.</li> <li>Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.</li> <li>Strong communication skills for effective feedback delivery and conflict resolution.</li> <li>Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.</li> <li>Knowledge of DOT regulations and safety compliance <em>(a strong plus)</em>.</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Final salary will be determined by the candidate's experience, knowledge, and skills.
• Salary reflected does not include equity or variable pay, where applicable</li> <li>Salary Range: $20-$25/hr</li> <li>Expected hours: 20-30 hours per week, including weekend coverage</li> </ul> <p>Ready to join the ride?</p> <p>Via is an equal opportunity employer.</p>

Requirements

• This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.</p> <p><strong>This is a part time, in-person position with the expectation that you will be in the field Tuesday
• Saturday 10am-3pm</strong></p> <p><strong>What You'll Do:</strong></p> <ul> <li>Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.</li> <li>Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.</li> <li>Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.</li> <li>Monitor shift starts and conduct Reasonable Suspicion assessments as needed in line with DOT compliance.</li> <li>Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.</li> <li>Deliver hands-on coaching on best practices, safety procedures, and service expectations.</li> <li>Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.</li> <li>Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.</li> <li>Review and assess complaint reports, driver feedback, and training session documentation.</li> <li>Conduct training needs assessments and implement necessary improvements.</li> <li>85% on-the-road supervision, 15% training and administrative duties.</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Experience in transit supervision, transportation management, or a similar field preferred.</li> <li>Strong leadership skills with the ability to mentor and guide drivers.</li> <li>Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.</li> <li>Strong communication skills for effective feedback delivery and conflict resolution.</li> <li>Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.</li> <li>Knowledge of DOT regulations and safety compliance <em>(a strong plus)</em>.</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Final salary will be determined by the candidate's experience, knowledge, and skills.

About Via

Via helps people find and book travel options for their trips. The platform shows options for flights, buses, and hotels, and lets users compare choices. Travelers can search holiday packages and move between results to build a plan that fits their budget and dates. The focus is on making it straightforward to see options and complete bookings.

About the location

The posting places this role in Gastonia, NC. Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.