General Manager

About the role

Via is dedicated to transforming the transportation landscape on a global scale, with the goal of improving individual commuting experiences while minimizing environmental impact. We are initiating a significant project to revamp a transit service in Tulare, California, and are in search of a General Manager who can strategically envision the future of this service. This role involves overseeing daily operations with precision and leading a team through the complexities of this transformation.

Key facts

What you'll do

• Develop and implement a comprehensive vision for the transit service, working closely with Via's central teams to achieve this objective.
• Create new operational frameworks, staffing models, and service schedules, while promoting a culture of accountability and excellence within the organization.
• Clearly communicate the narrative of change to your team, partners, and community stakeholders to ensure alignment and understanding of the new direction.
• Manage the overall operational strategy of Via's service, prioritizing punctuality, rider satisfaction, safety, and cost-effectiveness.
• Establish and track key performance indicators, transforming performance data into actionable strategies for operational improvement.
• Design and refine staffing and scheduling processes to ensure reliable service delivery at all times.
• Ensure compliance with all relevant federal, state, local, and corporate regulations.
• Recruit, mentor, and lead a frontline operations team, focusing on their development and performance management.
• Lead by example by being actively engaged in the field, interacting with drivers, and upholding high standards for both yourself and your team.
• Foster leadership qualities within your team to prepare them for growth opportunities as the service expands.
• Build and maintain trusting relationships with partners through consistent communication and transparent operational practices.
• Represent Via to community stakeholders, local authorities, and riders, embodying the values and mission of the operation.

Requirements

• A minimum of 5 years of experience in managing complex operational environments is required.
• A bachelor's degree is essential for this position.
• Must be self-driven and capable of thriving in fast-paced environments with significant responsibilities.
• Excellent communication skills are necessary, with the ability to adapt tone and approach to suit various situations effectively.
• A strong commitment to fostering a culture that emphasizes outstanding customer service is crucial.
• Possess strong analytical skills, utilizing data to guide strategic decision-making rather than just reporting outcomes.
• Proven leadership capabilities, with a history of building cohesive and effective teams that work well together.
• Must be adaptable and flexible, with a talent for navigating and responding to rapid changes in the environment.
• Proficient in managing multiple priorities, with the ability to delegate tasks effectively while taking ownership of responsibilities.
• A creative problem solver who is willing to challenge the status quo and pursue innovative solutions to operational challenges.

Nice to have

• Experience in the public transportation sector or related fields.
• Familiarity with community engagement strategies and stakeholder management.
• Knowledge of transportation regulations and compliance standards.
• Previous experience with data analytics tools and performance management systems.
• Background in financial management and budget oversight.

Skills & tools

• Proficiency in operational management software and tools.
• Strong understanding of data analysis and performance metrics.
• Familiarity with customer relationship management (CRM) systems.
• Competence in project management methodologies and tools.

Practical notes

• This position is based in Tulare, CA, and requires a full-time commitment.
• The salary for this role will be determined based on the candidate's experience and qualifications, with a range of $140,000 to $175,000 per year.
• The compensation package includes a comprehensive benefits offering, including free medical plans and 401K matching.

This is a crucial time in the evolution of public mobility. Are you prepared to take the lead in this transformative journey?

Via is proud to be an equal opportunity employer.