Strategy & Operations Manager, Citymapper

About the role

Citymapper, a part of Via, is dedicated to improving urban transportation for users in bustling cities worldwide. Our application is utilized by millions, providing real-time access to various transit options. As the Strategy & Operations Manager, you will lead a talented group of Analysts, ensuring the accuracy of our data while creating a nurturing environment that promotes growth and achievement.

Key facts

What you'll do

• Provide leadership and mentorship to a team of Data Analysts, promoting a high-performance culture that values excellence.
• Manage the data strategy and quality assurance for your assigned region, guaranteeing reliability for millions of users accessing our web and mobile applications daily.
• Work closely with Product, Engineering, and Operations teams to synchronize goals and implement significant improvements.
• Play a key role in the development of team tools, workflows, and automation processes, collaborating with engineers to build scalable systems.
• Examine intricate datasets to extract actionable insights that guide decision-making and improve the user experience.
• Develop and maintain strong relationships with cross-functional teams to ensure alignment on objectives and initiatives.
• Utilize data-driven approaches to identify opportunities for operational enhancements and efficiency gains.
• Present findings and recommendations to stakeholders, translating complex data into understandable insights that drive strategic decisions.

Requirements

• Demonstrated experience in team management and development, emphasizing coaching, constructive feedback, and fostering a supportive workplace culture.
• At least 4 years of experience in operational, technical, product, or cross-functional roles, with a proven ability to navigate ambiguity and prioritize tasks effectively.
• Proficient in engaging with data and product-related responsibilities, with the capability to comprehend complex issues and build trust with technical teams.
• Strong project management abilities, adept at structuring complex initiatives, juggling multiple priorities, and balancing detailed execution with broader objectives.
• Exceptional communication skills, enabling you to establish trust across different functions and engage in meaningful discussions with engineering, product, and business teams.
• A proactive attitude towards problem-solving and a commitment to continuous improvement in processes and outcomes.

Nice to have

• Experience with data analysis tools, Python programming, and familiarity with common transit data formats such as GTFS, TransXChange, SIRI, and HAFAS is a plus, though not mandatory. A genuine curiosity and eagerness to learn are highly appreciated.
• Previous exposure to urban mobility or transportation sectors can provide valuable context for this role.
• Understanding of user experience design principles and how they relate to data-driven decision-making.

Skills & tools

• Proficiency in data analysis and visualization tools to interpret and present data effectively.
• Familiarity with project management software to track progress and manage timelines efficiently.
• Experience in web and mobile product environments, understanding the nuances of user interaction and experience.

Practical notes

• The salary range for this position is between $100,000 and $115,000, with total compensation that includes equity options. The final salary will be determined based on your experience and skill set.
• We offer a comprehensive health benefits package, which includes dental and vision coverage to support your well-being.
• A 401(k) plan is available with a generous company match and a favorable vesting schedule to help you save for the future.
• New parents can take advantage of fully paid parental leave, with options for extended leave to support family needs.
• Additional perks include family planning assistance, mental health resources, pet insurance, and wellness programs to enhance your overall quality of life.
• Employees receive 20 days of paid time off (PTO) each year, promoting a healthy work-life balance.
• Our hybrid work model allows flexibility, with opportunities to collaborate in our New York office, including weekly team lunches to foster camaraderie.

Join us in transforming the landscape of public transportation. Via is proud to be an equal opportunity employer, committed to diversity and inclusion in our workforce.