Renewals Manager, EMEA Enterprise

About the role

<div class="content-intro"><p><em><strong>Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/">blog</a>.</strong></em></p> <p><strong>About Udemy<br></strong><span><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.udemy.com%2F&esheet=54530891&newsitemid=20260507908926&lan=en-US&anchor=Udemy&index=2&md5=365f043bb16374e743ea6b92d0aa4d5f" target="_blank">Udemy</a></span> is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. The listing location is Dublin, Ireland.

Key facts

What you'll do

• <div class="content-intro"><p><em><strong>Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era.
• This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change.
• Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/">blog</a>.</strong></em></p> <p><strong>About Udemy<br></strong><span><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.udemy.com%2F&esheet=54530891&newsitemid=20260507908926&lan=en-US&anchor=Udemy&index=2&md5=365f043bb16374e743ea6b92d0aa4d5f" target="_blank">Udemy</a></span> is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace.
• By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers.
• Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams.
• Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye.
• Udemy recently combined with Coursera to create one of the world's most comprehensive skills development platforms.</p></div><p> Coursera + Udemy lets you choose the best way to work, whether it's from home, an office, or a collaboration space.
• We're a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones - creating opportunities for teams to come together.

Requirements

• Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/">blog</a>.</strong></em></p> <p><strong>About Udemy<br></strong><span><a href="https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.udemy.com%2F&esheet=54530891&newsitemid=20260507908926&lan=en-US&anchor=Udemy&index=2&md5=365f043bb16374e743ea6b92d0aa4d5f" target="_blank">Udemy</a></span> is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace.
• By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers.
• This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.</p> <p> </p> <p>The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.</p> <p> </p> <p><strong>What you'll be doing:</strong></p> <ul> <li> <p>Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and  recommended course corrections</p> </li> <li> <p>Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription</p> </li> <li> <p>Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client</p> </li> <li> <p>Leverage the renewal activity to promote upsells alongside Account Executives</p> </li> <li> <p>Directly negotiate all terms with client procurement teams</p> </li> <li> <p>Prepare proposals, including renewal rate calculations, and contract preparation</p> </li> <li> <p>Work closely with Finance and Legal teams to ensure all contracts are accurate</p> </li> <li> <p>Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy</p> </li> <li> <p>Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal</p> </li> <li> <p>Maintain a 4-month rolling forecast and track sales activity in SFDC</p> </li> </ul> <h2><strong>Qualifications:</strong></h2> <ul> <li> <p>3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k</p> </li> <li> <p>Ability to negotiate terms for complex deals while maintaining great client relationships</p> </li> <li> <p>Superior time m

About Udemy

on our company page . Where we work Udemy is a global company headquartered in San Francisco, with additional U. S.

About the location

The posting places this role in Dublin, Ireland. Local hiring markets vary in interview pace and compensation bands. Location copy is here so readers understand the geography attached to the title.